Hello…!!!
Title: BSA & QA Tester
Loc: Dallas, Texas
Duration: 3+ months
Inclusive Rate: $35.00 hr. C2C
NEED BSA & QA TESTER
* Experience 6 - 8 years with 3 - 4 working with any or all of the
following applications Dialers in general, CRQM, eWFM, CTI / ANI with LPS
interface
Most critical skills, CTI / ANI
* This person needs to have very good people skills with the ability to
draw out from the customer the details needed for each of the packages that
will be delivered.
* Must have the ability to adapt / come up to speed quickly due to
delivery schedules.
* Very detail focused with the ability to get sign offs of the
requirements in relatively short period of time.
* Will help create testing scripts for each of the product deliveries
· New update on skills - does not need to have LPS if they have strong
IVR experience.....
Required Skills:
- understand telephony systems (switches/dialers)
- IVR background
- CTI/ANI background
*CTI - used as data collection and customer information routing to agent
that takes the call
*ANI - used to pull customer info based on phone #, name, last 4 of
social, etc
CRQM - this is for call recording and data capture
EWFM - used for agent scheduling; this system over time helps estimate peaks
and valleys for agent scheduling
·
Defines solutions (requirements, designs, services, recommendations) to
business/systems problems and owns the integrity of the solution through
customer acceptance and final disposition of solution. Responsible for the
development, maintenance, management, and delivery of technical information or
documentation to the appropriate audiences in the appropriate Capital One
standard formats via print and online mediums. Includes interface with
management, users, and information technology professionals to create
high-level conceptual solutions to business problems. Usually possesses
significant knowledge in one or more business functional areas. BSA’s involved
in agile projects will be expected to have responsibilities throughout the
project lifecycle.
Thanks and Regards,
Raj
Technical Recruiter
Aim Computer Consulting
<mailto:[email protected]> [email protected]
<http://www.aim-cc.com/> www.aim-cc.com, [email protected]
Note: If your consultant’s resume matches with our requirement, My BDM will
contact you soon. Thanks for your efforts.
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