On Nov 16, 2010, at 10:22 AM, Peter Bonivart wrote:
> Does anyone know if our RT works at all? With all the changes to Perl
> and all the modules needed by RT, who can tell?

I'm not sure. The Blastwave (pre-fork) version was hopelessly out of date and 
required Apache 1 when we were evaluating it in September 2008, so we went with 
a hand-rolled version of 3.8.1 using the Blastwave mod_perl 2.x under Perl 5.8.

We stopped using RT at my site about a year ago (we replaced it with Jira) but 
kept an instance around in read-only mode for reference. When we went to 
migrate our old read-only RT server to a new Zone instance this past August, it 
didn't work. As I didn't attempt the migration myself, I don't know exactly 
which perl module(s) were the problem.

>From my experiences with trying to keep multiple versions of RT 2.x and 3.x 
>alive over the past 8 years, I can say with some authority that RT (and it's 
>tight dependency HTML::Mason) is incredibly finicky about the explicit Perl 
>module versions that it uses. This makes it a nightmare for the end-user 
>sysadmin and I would imagine for the CSW maintainers who want to keep things 
>current. For this reason, the servers on which RT ran eventually NEVER got CSW 
>package updates because the module upgrades would break RT on a regular basis 
>if given a chance.
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