MapInfo is currently looking for a MapX and MapXtreme Developer to join our
small Technical Support team. Please find below the job description and if
you are interested in applying then please send your CV, covering letter
and salary expectations to [EMAIL PROTECTED]
____________________________________________________________________________________________________
JOB DESCRIPTION ? TECHNICAL SUPPORT ENGINEER
1. Overview
The Technical Support Engineer will be working within a small team
supporting MapInfo software. This role is the first point of contact for
customers who require post-sales technical support. This will be via
telephone, e-mail or fax and requires a high level of customer service
skills.
For further details of MapInfo Corporation can be found on MapInfo web site
at: http://www.mapinfo.com.
2. Responsibilities
The Technical Support Engineer has the following responsibilities:
� Receive European customer queries/problems by telephone or E-mail and
document them in a problem database
� Maintain accurately the problem database and communicate updates to
staff and customers
� Assist customers in installation and operation of software, plus
application of software to business problems via
telephone, fax and e-mail
� Help customers and co-workers solve complex coding issues and
architecture questions; build sample code to
demonstrate the proper use of MapInfo products; document the
solutions to commonly asked questions
� Insure a high standard of performance within set time scales, thus
providing first class support for customers
3. Requirements
The Technical Support Engineer should have the following qualities:
� Programming experience with a contemporary language such as
Visual Basic, C or C++
� An awareness of, or experience with Web and remote Database
technologies
� Excellent communication and interpersonal skills required to identify
and resolve technical issues.
� Ability to communicate technical information to a non-expert user
� Patience and ability to listen accurately to customer queries and
problems
� Must be detail oriented, able to work with little supervision and to
deal with multiple tasks
� Keen to assume high levels of responsibility
� Empathy for customer problems and time scales
� Able to remain calm & objective
� Must be able to demonstrate ability to work with both end users and
management
� Ability to document work and keep accurate records
� Open and approachable to customers and colleagues
Knowledge or experience of any of the following is not essential but would
be considered an advantage:
� Experience with MapInfo products would be a great advantage
� The ability to speak one or more European languages would be a great
advantage. Of special interest are:
Spanish
Swedish
French
German.
Regards,
Anna Howell
HR Officer
MapInfo Ltd
01753 848212
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