IRC is usually to park irssi and forget about it. :) Even big projects have a hard time supporting via IRC, let alone a smaller and very specialised community such as ours.
Seriously now, email makes a much better support solution and I always rely on it so do use the mailing lists. HTH Lucian -- Sent from the Delta quadrant using Borg technology! Nux! www.nux.ro ----- Original Message ----- > From: "scot gabriel" <[email protected]> > To: [email protected] > Sent: Monday, 27 October, 2014 13:50:04 > Subject: IRC #cloudstack (reaching out to the community) > I have been in the channel on #cloudstack via irc.freenode.net for 4 days > now and there have been 4 separate requests for help with no answers. > > Is anyone out there using the IRC anymore for this products support (and > sense of community) or should I just speak up and tell people to only try > and reach out for help via the email mechanism ([email protected] > )? > > I'm worried about the perception of "lack of response" to people who are > reaching out for help and not being directed towards the proper tools.. If > we aren't going to use IRC for communication, can someone in a leadership > role please change the "/TOPIC" of #cloudstack to reflect that it's a > non-used channel and direct people to email? Otherwise can I encourage a > couple of the guru's to monitor the IRC for us newbs that like to have live > conversations? > > note: current topic: > Topic for #cloudstack: Apache CloudStack User Chat | > http://cloudstack.apache.org > 13:48 -!- Topic set by chipc [~chipc@apache/committer/chipchilders] [Sat > May 10 > 23:48:11 2014 > > BTW: the quick response via email IS AWESOME, so I'm not saying IRC is a > must, just want to catch the stragglers that aren't using email as the > first reach out and give them a sense of "we care". Creating buy in from > us nerds is about how quickly/easily we can be directed to the right > support and training mechanisms.... for us "perception is reality". > > For your consideration, > > -- > Scot Gabriel > IRC (devildog31415 on irc.freenode.net) > > pgp.mit.edu (0xcfe3d15c891fca57)
