Can Canonical provide paid support for LibO? On Oct 13, 2010, at 8:05 PM, Andy Brown wrote:
> On Wed Oct 13 2010 17:19:55 GMT-0700 (PDT) Marc Paré wrote: >> No better time than now. We should make sure that the user support links on >> our webpages are clearly well placed and visible. How about reviewing this >> right now? Let's take a look at where the links are and if they need new >> placement, let's do it now. > > I will have to leave that to the experts. Even with the "Support" tab on the > OOo site it is hard to find stuff, especially when you do not know what your > looking for. To me that is the problem with _any_ web based system. If you > know what your looking for then "Google is your best friend", if not all you > can do is follow each path to see if it helps. I hate automated phone > systems for that reason. > >> We should use this video to analyse the main complaint -- support and show >> how wrong it is. > > That is the point, it may not be wrong. Not everyone that uses a computer > has the will to lean when for years all they had to do was pickup a phone. > >> We should all be on the user support mailist (yes I am on it) to assure >> quality and familiar support to users. Nothing better than a familiar face. > > I have been on the OOo Discuss and Users list for well over a year. I have > in the past few weeks started scanning the forums, OOo and OOOForum. As soon > as LibO user, discuss list were announced I joined them. I also scan the > LibO form even though not much is there at the present time. > >> We will also need something similar to "corporate support" (maybe set this >> up in the very near future) with help with devs who could trouble shoot >> networked installs of LibO distro. Again, here, familiar faces count for a >> lot. > > I would be interesting to find out how much business is generated by the OOo > support links. > >> I have been part of many school board It committees examining the use >> OpenOffice installs and this is one of the main reasons/complaints behind >> not adopting the distro. For some reason the view is that the OpenOffice >> support is inferior to anything else, even if the help tickets going to MS >> Office product lines take 2-3 days to get back to you -- not only that, but >> this poor support is actually paid support. > > It may not be inferior but it is not what they are use to. Again picking up > a phone means they do not have to think. > >> I happen to think/know that the Ooo user support online is one of the best >> support services anywhere. Very few support systems free or paid can come >> close to it. We just advertise this and make good on it. >> Support will sell the concept. > > How many Open Source programs have 24hr phone support, even paid? > > Other things that the video brought up was the lack of compatibility with > MSO, which is not the fault of Open Source but MS's. Until there is a demand > from users that MS products comply with the ISO requirements there will never > be 100% compatibility, anyone that come close would be sued by MS for > copyright infringement. > > > > -- > To unsubscribe, e-mail to [email protected] > List archives are available at http://www.libreoffice.org/lists/marketing/ > All messages you send to this list will be publicly archived and cannot be > deleted. > -- To unsubscribe, e-mail to [email protected] List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted.
