http://www.nyc.gov/html/911reporting/html/reports/detail.shtml

end to end details are here

the median times are lower than the average times - ??????

why is PD calltaker on phone for 2 minutes on critical PD calls? -
cant they forward that to a radio dispatcher in 10 seconds?

why is PD calltaker on phone for 2 minutes for LTE EMS calls?

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My assumption is there are 2 types of people working in the 911 system
- the calltakers and the call dispatchers / radio operators - (fire
might have a 3rd person - the decision dispatcher - but that is
probably lumped on with call processing)

Note - turnout times not mentioned for FD nor EMS

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