Hank, I like this proposal as well. However, I would suggest automatically assigning new tickets to a special component rather than a person, since as long as it's assigned to a person, nothing will happen if that person is on holidays, busy with "local issues" etc.
Tobias On 28.03.2012, at 20:49, Hank Magnuski <[email protected]> wrote: > As a somewhat prolific bug submitter I find it disappointing that (as of > today) 12 of my 21 open issues are still "unassigned". > > Makes one feel like no one is minding the store. > > I think all submitted bugs should be assigned to someone at the weekly > developers meeting. At least there will be an internal owner of the problem > even though there may be no immediate resource available to fix it. > > For a new adopter knowing that there is a developer owner for the problem > would at least be comforting. > > Hank > > On Wed, Mar 28, 2012 at 9:24 AM, Tobias Wunden <[email protected]> > wrote: > During today's adopters meeting, the issue has been brought up that there > doesn't seem to be a good process and practice in place for communication > related to issues filed by "pure" adopters, meaning individuals or > institutions that are sometimes neither on IRC nor at the developer meetings > to "promote" their tickets (as a sidenote, both of these communication > channels / opportunities are open for everyone!). > > Adopters were basically asking how the process could be improved, and it > seems like one major improvement would be if developers took a look at newly > filed tickets, classify and schedule them according to importance and > resources and, most importantly, add comments in case the ticket status > (importance, fix version, ...) is changed so that the adopter understands why > a certain ticket that he/she considers a blocker may not be a blocker by the > developers. > > Please add your thoughts and suggestions, in order for us to implement an > improved communication strategy. Note that I am cross-posting this message to > both the developers and the users list, but I think it would be beneficial to > keep the discussion on the the users list. > > Tobias > _______________________________________________ > Matterhorn-users mailing list > [email protected] > http://lists.opencastproject.org/mailman/listinfo/matterhorn-users _______________________________________________ Matterhorn-users mailing list [email protected] http://lists.opencastproject.org/mailman/listinfo/matterhorn-users
