If you execute the ffmpeg command directly, are the images produced as you
would expect?  If not, the combination of the media, the ffmpeg version /
compilation options, and the command arguments might be problematic.  Please
create a ticket with attached media, your ffmpeg version, and the command
used to generate the problematic images.

Thanks,
Josh


On Fri, Feb 25, 2011 at 3:09 AM, Lovemore Nalube
<[email protected]>wrote:

>  Can someone please advise on how to fix this issue I am having. I have a
> cluster with 2 worker nodes. An uploaded media file goes through the
> workflow fine except for the thumbnails being extracted properly. The logs
> show this (in part):
>
> .....
> *2011-02-25 03:48:50  INFO (VideoSegmenter:550) - Found new scene at 656 s
> 2011-02-25 03:48:59  INFO (VideoSegmenter:550) - Found new scene at 674 s
> 2011-02-25 03:48:59  INFO (VideoSegmenter$1:387) - Segmentation of
> file:/data/matterhorn/shared/workspace/collection/composer/cb142704_856e_4674_a870_85f4f0bda447.mov
> yields 34 segments
> 2011-02-25 03:49:00  INFO (VideoSegmenter$1:402) - Finished video
> segmentation of
> file:/data/matterhorn/shared/workspace/collection/composer/cb142704_856e_4674_a870_85f4f0bda447.mov
> *....
> *and lots of these corresponding lines shortly after the ones above:*
> -----
> *2011-02-25 03:59:41  INFO (AbstractCmdlineEncoderEngine:164) - Executing
> encoding command: /usr/local/bin/ffmpeg -strict inofficial -y -i
> /data/matterhorn/shared/workspace/mediapackage/b8008970-bf6f-49ac-9f2f-8ae33a2f9d1d/69b392f5-ac87-431a-90a8-9050921b4b55/CE_Screencast.mp4
> -r 1 -ss 528 -vframes 1 -s 160x120 -f image2
> /data/matterhorn/shared/workspace/mediapackage/b8008970-bf6f-49ac-9f2f-8ae33a2f9d1d/69b392f5-ac87-431a-90a8-9050921b4b55/CE_Screencast.528.jpg
>
> 2011-02-25 03:59:41  INFO (FFmpegEncoderEngine:144) - major_brand     :
> mp42
> 2011-02-25 03:59:41  INFO (FFmpegEncoderEngine:144) - minor_version   : 1
> 2011-02-25 03:59:41  INFO (FFmpegEncoderEngine:144) - compatible_brands:
> M4V mp42isom
> 2011-02-25 03:59:41  INFO (FFmpegEncoderEngine:144) - encoder         :
> Lavf52.64.2
> 2011-02-25 03:59:50  INFO (AbstractCmdlineEncoderEngine:188) - Video track
> CE_Screencast.mp4 successfully encoded using profile 'player-slides.http'
> 2011-02-25 03:59:51  INFO (ComposerServiceImpl$2:438) - creating an image
> using video track track-2
> *-----
>
> But in the engage player, there are no thumbnails shown. From the search UI
> to the flash player the thumbnails do not come up instead place holders with
> an empty image tag are show. Here is an example:
> http://media.uct.ac.za/engage/ui/watch.html?id=b8008970-bf6f-49ac-9f2f-8ae33a2f9d1d
>
> This is the only blocker to us moving to us our new production VMs. Please
> help :)
>
> Thanks
>
>
> --
> Lovemore Nalube
> OLE Developer (Vula)
> University of Cape Town
> http://www.cet.uct.ac.za/LovemoreN
>
>
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