Here at the Frick we use Blackbaud Raiser's Edge and Patron's Edge for both
membership and admissions ticketing and I know Blackbaud has an ecommerce
solution (we do not use it). We use Yahoo for ecomm. and EmbARK for our CMS and
Xinet for our DAM, Wordpress for our intranet, Filemaker for numerous internal
databases.
I have to say that we have not been happy with the Blackbaud products and I
would also like to hear what others are using for various solutions.
Floyd Sweeting III
Head, Information Systems
The Frick Collection
________________________________
From: mcn-l-boun...@mcn.edu on behalf of Patrick
Sent: Thu 2/7/2008 8:12 AM
To: mcn-l at mcn.edu
Subject: [MCN-L] Multiple member online accounts + growing online services =1
big mess
Hi folks,
Here's our situation (and I'll bet it is similar for many of you):
Like everyone, we're trying to offer more of our services online. To date, we
have an online ecommerce system (xcart) and an online hosted ticketing system
(Gateway). We will soon have an online education registration system (Semtek)
and are contemplating an online member portal (Raisers Edge). Each system is
pretty much standalone so there is the potential for a given member to have 4
separate accounts, each with different account names, credentials, etc. You can
see where the messiness comes in for our members and customers.
My research so far has revealed solutions for managing more homogenous
environments (such as internal employee user accounts) but nothing that can
herd the member cats. Has anyone addressed this problem for cultural
institutions and would like to share thoughts? All help appreciated. Thanks in
advance,
Patrick Clancy
Director of Information Technology
The New York Botanical Garden
---------------------------------
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