After quite a bit of research over the last few years (we are looking at replacing our current ticketing & general admissions system - Paciolan) we have found Gateway Ticketing to be a strong contender. When we looked at this system three years ago it was lacking in many areas, but recent demonstrations have proven it to be an extremely evolved and robust system, with great flexibility & integrated credit card processing. I would suggest researching this system and asking for references from the company. The Aquarium if the Pacific served as one of our references and was very helpful and honest.
http://www.gatewayticketing.com/industry-solutions/museums.asp Marc Check Director of Technology Strong National Museum of Play(r) One Manhattan Square Rochester, NY 14607 Direct Line: 585-410-6323 Fax: 585-263-2493 Email: mcheck at museumofplay.org Website: http://museumofplay.org -----Original Message----- From: mcn-l-bounces at mcn.edu [mailto:mcn-l-bounces at mcn.edu] On Behalf Of [email protected] Sent: Tuesday, August 19, 2008 3:00 PM To: mcn-l at mcn.edu Subject: mcn-l Digest, Vol 35, Issue 19 Send mcn-l mailing list submissions to mcn-l at mcn.edu To subscribe or unsubscribe via the World Wide Web, visit http://toronto.mediatrope.com/mailman/listinfo/mcn-l or, via email, send a message with subject or body 'help' to mcn-l-request at mcn.edu You can reach the person managing the list at mcn-l-owner at mcn.edu When replying, please edit your Subject line so it is more specific than "Re: Contents of mcn-l digest..." Today's Topics: 1. Ticketing systems and POS (Doron Ben-Avraham) 2. Re: Ticketing systems and POS (Bryan Gawronski) 3. Re: Ticketing systems and POS (Cherry, Rich) 4. New image search engine: TinEye (Rob Lancefield on lists) ---------------------------------------------------------------------- Message: 1 Date: Tue, 19 Aug 2008 11:29:19 -0400 From: "Doron Ben-Avraham" <[email protected]> Subject: [MCN-L] Ticketing systems and POS To: <mcn-l at mcn.edu> Message-ID: <2F26D29C50CB2843BC777C02AA16ABB286BFA8 at new-sv-003.newmuseum.org> Content-Type: text/plain; charset="us-ascii" We are currently using TicketMaster Vista system for Ticketing in the museum, it performs fairly well however, the credit card transaction platform (icverify)and overall reliability is a major concern Any recommendation for alternatives? Thanks Doron Ben-Avraham IT Manager New Museum of Contemporary Art 235 Bowery St. New York, NY 10002 Tel: 212 219-1222 ext. 233 Fax: 212 431-5328 Email: dbenavraham at newmuseum.org ------------------------------ Message: 2 Date: Tue, 19 Aug 2008 13:39:14 -0400 From: "Bryan Gawronski" <[email protected]> Subject: Re: [MCN-L] Ticketing systems and POS To: "Museum Computer Network Listserv" <mcn-l at mcn.edu> Message-ID: <378F1A23A5BDA849AEFEAD70072D1D71011C014E at akag4.albrightknox.com> Content-Type: text/plain; charset="iso-8859-1" Good afternoon, We are using the same setup with Vista 4.2 and ICVERIFY Enterprise 1.5. We have not had any issues with reliability except for some online ticket issues. ICVERIFY Enterprise 1.5 is more secure then older versions so I would recommend an upgrade right away to better protect the credit card information. I am wondering what kind of reliability issues you are having with the current system? I also would like to hear more about Blackbaud's Patron Edge. If you are running that software could you please comment on the positives and negatives. Thank you for your time. Bryan Gawronski Head of Technology Services Albright-Knox Art Gallery 1285 Elmwood Ave Buffalo NY 14222 716-882-8700 bgawronski at albrightknox.org -----Original Message----- From: mcn-l-bounces at mcn.edu [mailto:[email protected]]On Behalf Of Doron Ben-Avraham Sent: Tuesday, August 19, 2008 11:29 AM To: mcn-l at mcn.edu Subject: [MCN-L] Ticketing systems and POS We are currently using TicketMaster Vista system for Ticketing in the museum, it performs fairly well however, the credit card transaction platform (icverify)and overall reliability is a major concern Any recommendation for alternatives? Thanks Doron Ben-Avraham IT Manager New Museum of Contemporary Art 235 Bowery St. New York, NY 10002 Tel: 212 219-1222 ext. 233 Fax: 212 431-5328 Email: dbenavraham at newmuseum.org _______________________________________________ You are currently subscribed to mcn-l, the listserv of the Museum Computer Network (http://www.mcn.edu) To post to this list, send messages to: mcn-l at mcn.edu To unsubscribe or change mcn-l delivery options visit: http://toronto.mediatrope.com/mailman/listinfo/mcn-l ------------------------------ Message: 3 Date: Tue, 19 Aug 2008 10:45:10 -0700 From: "Cherry, Rich" <[email protected]> Subject: Re: [MCN-L] Ticketing systems and POS To: "Museum Computer Network Listserv" <mcn-l at mcn.edu> Message-ID: <2A6CDDE8F1CB5D428E7CA6014794A582014E355B at scc-mail.skirball.org> Content-Type: text/plain; charset="us-ascii" There will be a session at MCN in November that has presentations from museums using Patrons Edge, Vista TM and Sirusware... The vendors will also be in the exhibit hall. Come see the presentation and ask hard questions. Thanks, Rich Rich Cherry Director of Operations Skirball Cultural Center 2701 N. Sepulveda Blvd. Los Angeles, CA 90049 Work: (310) 440-4777 Fax: (310) 440-4595 rcherry at skirball.org -----Original Message----- From: mcn-l-bounces at mcn.edu [mailto:[email protected]] On Behalf Of Bryan Gawronski Sent: Tuesday, August 19, 2008 10:39 AM To: Museum Computer Network Listserv Subject: Re: [MCN-L] Ticketing systems and POS Good afternoon, We are using the same setup with Vista 4.2 and ICVERIFY Enterprise 1.5. We have not had any issues with reliability except for some online ticket issues. ICVERIFY Enterprise 1.5 is more secure then older versions so I would recommend an upgrade right away to better protect the credit card information. I am wondering what kind of reliability issues you are having with the current system? I also would like to hear more about Blackbaud's Patron Edge. If you are running that software could you please comment on the positives and negatives. Thank you for your time. Bryan Gawronski Head of Technology Services Albright-Knox Art Gallery 1285 Elmwood Ave Buffalo NY 14222 716-882-8700 bgawronski at albrightknox.org -----Original Message----- From: mcn-l-bounces at mcn.edu [mailto:[email protected]]On Behalf Of Doron Ben-Avraham Sent: Tuesday, August 19, 2008 11:29 AM To: mcn-l at mcn.edu Subject: [MCN-L] Ticketing systems and POS We are currently using TicketMaster Vista system for Ticketing in the museum, it performs fairly well however, the credit card transaction platform (icverify)and overall reliability is a major concern Any recommendation for alternatives? Thanks Doron Ben-Avraham IT Manager New Museum of Contemporary Art 235 Bowery St. New York, NY 10002 Tel: 212 219-1222 ext. 233 Fax: 212 431-5328 Email: dbenavraham at newmuseum.org _______________________________________________ You are currently subscribed to mcn-l, the listserv of the Museum Computer Network (http://www.mcn.edu) To post to this list, send messages to: mcn-l at mcn.edu To unsubscribe or change mcn-l delivery options visit: http://toronto.mediatrope.com/mailman/listinfo/mcn-l _______________________________________________ You are currently subscribed to mcn-l, the listserv of the Museum Computer Network (http://www.mcn.edu) To post to this list, send messages to: mcn-l at mcn.edu To unsubscribe or change mcn-l delivery options visit: http://toronto.mediatrope.com/mailman/listinfo/mcn-l ------------------------------ Message: 4 Date: Tue, 19 Aug 2008 14:26:11 -0400 From: Rob Lancefield on lists <[email protected]> Subject: [MCN-L] New image search engine: TinEye To: Museum Computer Network Listserv <mcn-l at mcn.edu> Message-ID: <48AB1043.2080602 at lancefield.net> Content-Type: text/plain; charset=ISO-8859-1; format=flowed Hi all, Perhaps of interest to some MCN-L folks, <http://tineye.com> is an image search engine that moved out of invitation-only beta a few days ago; it accepts an uploaded image file or image URL as its search argument. It doesn't yet have a large pool of indexed images, but seems intriguing. cheers, Rob ______________________________________________ Rob Lancefield (rlancefield [at] wesleyan.edu) Manager of Museum Information Services / Registrar of Collections Davison Art Center, Wesleyan University 301 High Street, Middletown CT 06459-0487 USA 860.685.2965 Vice President / President-Elect, Museum Computer Network (MCN) ------------------------------ _______________________________________________ mcn-l mailing list mcn-l at mcn.edu http://toronto.mediatrope.com/mailman/listinfo/mcn-l End of mcn-l Digest, Vol 35, Issue 19 *************************************
