In response to the question on Ticketing Systems, we have recently implemented Blackbaud's Patron's Edge, previously we used Paciolan. We are also in the process of implementing Financial Edge. We have used Raiser's Edge for many years. Our implementation was successful and we are happy with our results thus far.
-- Shawn VanDerziel ? Vice President, Administration ? The Field Museum ? 1400 South Lake Shore Drive ? Chicago, IL 60605-2496 ? p. 312.665.7276 ? f. 312.665.7272 ? On Wed, Aug 20, 2008 at 2:00 PM, <mcn-l-request at mcn.edu> wrote: > Send mcn-l mailing list submissions to > mcn-l at mcn.edu > > To subscribe or unsubscribe via the World Wide Web, visit > http://toronto.mediatrope.com/mailman/listinfo/mcn-l > or, via email, send a message with subject or body 'help' to > mcn-l-request at mcn.edu > > You can reach the person managing the list at > mcn-l-owner at mcn.edu > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of mcn-l digest..." > > > Today's Topics: > > 1. Ticketing Systems (Check, Marc) > 2. Re: mcn-l Digest, Vol 35, Issue 19 (Paul D. Wykes) > 3. Re: Ticketing systems and POS (Thompson, Dave) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Tue, 19 Aug 2008 15:30:11 -0400 > From: "Check, Marc" <mcheck at museumofplay.org> > Subject: [MCN-L] Ticketing Systems > To: "'mcn-l at mcn.edu'" <mcn-l at mcn.edu> > Message-ID: > <4D2455C2CCAC9C46BC8C325595AD317F160008A8 at Exch2k8.strongmuseum.org> > Content-Type: text/plain; charset="us-ascii" > > After quite a bit of research over the last few years (we are looking at > replacing our current ticketing & general admissions system - Paciolan) we > have found Gateway Ticketing to be a strong contender. When we looked at > this system three years ago it was lacking in many areas, but recent > demonstrations have proven it to be an extremely evolved and robust system, > with great flexibility & integrated credit card processing. I would suggest > researching this system and asking for references from the company. The > Aquarium if the Pacific served as one of our references and was very helpful > and honest. > > http://www.gatewayticketing.com/industry-solutions/museums.asp > > Marc Check > Director of Technology > Strong National Museum of Play(r) > One Manhattan Square > Rochester, NY 14607 > Direct Line: 585-410-6323 > Fax: 585-263-2493 > Email: mcheck at museumofplay.org > Website: http://museumofplay.org > > > -----Original Message----- > From: mcn-l-bounces at mcn.edu [mailto:mcn-l-bounces at mcn.edu] On Behalf Of > mcn-l-request at mcn.edu > Sent: Tuesday, August 19, 2008 3:00 PM > To: mcn-l at mcn.edu > Subject: mcn-l Digest, Vol 35, Issue 19 > > Send mcn-l mailing list submissions to > mcn-l at mcn.edu > > To subscribe or unsubscribe via the World Wide Web, visit > http://toronto.mediatrope.com/mailman/listinfo/mcn-l > or, via email, send a message with subject or body 'help' to > mcn-l-request at mcn.edu > > You can reach the person managing the list at > mcn-l-owner at mcn.edu > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of mcn-l digest..." > > > Today's Topics: > > 1. Ticketing systems and POS (Doron Ben-Avraham) > 2. Re: Ticketing systems and POS (Bryan Gawronski) > 3. Re: Ticketing systems and POS (Cherry, Rich) > 4. New image search engine: TinEye (Rob Lancefield on lists) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Tue, 19 Aug 2008 11:29:19 -0400 > From: "Doron Ben-Avraham" <dbenavraham at newmuseum.org> > Subject: [MCN-L] Ticketing systems and POS > To: <mcn-l at mcn.edu> > Message-ID: > <2F26D29C50CB2843BC777C02AA16ABB286BFA8 at new-sv-003.newmuseum.org> > Content-Type: text/plain; charset="us-ascii" > > We are currently using TicketMaster Vista system for Ticketing in the > museum, it performs fairly well however, the credit card transaction > platform (icverify)and overall reliability is a major concern > > Any recommendation for alternatives? > > > > Thanks > > > > Doron Ben-Avraham > > IT Manager > > New Museum of Contemporary Art > > 235 Bowery St. > > New York, NY 10002 > > Tel: 212 219-1222 ext. 233 > > Fax: 212 431-5328 > > Email: dbenavraham at newmuseum.org > > > > > > ------------------------------ > > Message: 2 > Date: Tue, 19 Aug 2008 13:39:14 -0400 > From: "Bryan Gawronski" <bgawronski at albrightknox.org> > Subject: Re: [MCN-L] Ticketing systems and POS > To: "Museum Computer Network Listserv" <mcn-l at mcn.edu> > Message-ID: > <378F1A23A5BDA849AEFEAD70072D1D71011C014E at akag4.albrightknox.com> > Content-Type: text/plain; charset="iso-8859-1" > > Good afternoon, > > We are using the same setup with Vista 4.2 and ICVERIFY Enterprise 1.5. We > have not had any issues with reliability except for some online ticket > issues. ICVERIFY Enterprise 1.5 is more secure then older versions so I > would recommend an upgrade right away to better protect the credit card > information. I am wondering what kind of reliability issues you are having > with the current system? > > I also would like to hear more about Blackbaud's Patron Edge. If you are > running that software could you please comment on the positives and > negatives. > > Thank you for your time. > > Bryan Gawronski > Head of Technology Services > Albright-Knox Art Gallery > 1285 Elmwood Ave > Buffalo NY 14222 > 716-882-8700 > bgawronski at albrightknox.org > > > -----Original Message----- > From: mcn-l-bounces at mcn.edu [mailto:mcn-l-bounces at mcn.edu]On Behalf Of > Doron Ben-Avraham > Sent: Tuesday, August 19, 2008 11:29 AM > To: mcn-l at mcn.edu > Subject: [MCN-L] Ticketing systems and POS > > > We are currently using TicketMaster Vista system for Ticketing in the > museum, it performs fairly well however, the credit card transaction > platform (icverify)and overall reliability is a major concern > > Any recommendation for alternatives? > > > > Thanks > > > > Doron Ben-Avraham > > IT Manager > > New Museum of Contemporary Art > > 235 Bowery St. > > New York, NY 10002 > > Tel: 212 219-1222 ext. 233 > > Fax: 212 431-5328 > > Email: dbenavraham at newmuseum.org > > > > _______________________________________________ > You are currently subscribed to mcn-l, the listserv of the Museum Computer > Network (http://www.mcn.edu) > > To post to this list, send messages to: mcn-l at mcn.edu > > To unsubscribe or change mcn-l delivery options visit: > http://toronto.mediatrope.com/mailman/listinfo/mcn-l > > > ------------------------------ > > Message: 3 > Date: Tue, 19 Aug 2008 10:45:10 -0700 > From: "Cherry, Rich" <rcherry at skirball.org> > Subject: Re: [MCN-L] Ticketing systems and POS > To: "Museum Computer Network Listserv" <mcn-l at mcn.edu> > Message-ID: > <2A6CDDE8F1CB5D428E7CA6014794A582014E355B at scc-mail.skirball.org> > Content-Type: text/plain; charset="us-ascii" > > There will be a session at MCN in November that has presentations from > museums using Patrons Edge, Vista TM and Sirusware... The vendors will > also be in the exhibit hall. Come see the presentation and ask hard > questions. > > Thanks, > > Rich > > Rich Cherry > Director of Operations > Skirball Cultural Center > 2701 N. Sepulveda Blvd. > Los Angeles, CA 90049 > Work: (310) 440-4777 > Fax: (310) 440-4595 > rcherry at skirball.org > > > -----Original Message----- > From: mcn-l-bounces at mcn.edu [mailto:mcn-l-bounces at mcn.edu] On Behalf Of > Bryan Gawronski > Sent: Tuesday, August 19, 2008 10:39 AM > To: Museum Computer Network Listserv > Subject: Re: [MCN-L] Ticketing systems and POS > > Good afternoon, > > We are using the same setup with Vista 4.2 and ICVERIFY Enterprise 1.5. > We have not had any issues with reliability except for some online > ticket issues. ICVERIFY Enterprise 1.5 is more secure then older > versions so I would recommend an upgrade right away to better protect > the credit card information. I am wondering what kind of reliability > issues you are having with the current system? > > I also would like to hear more about Blackbaud's Patron Edge. If you > are running that software could you please comment on the positives and > negatives. > > Thank you for your time. > > Bryan Gawronski > Head of Technology Services > Albright-Knox Art Gallery > 1285 Elmwood Ave > Buffalo NY 14222 > 716-882-8700 > bgawronski at albrightknox.org > > > -----Original Message----- > From: mcn-l-bounces at mcn.edu [mailto:mcn-l-bounces at mcn.edu]On Behalf Of > Doron Ben-Avraham > Sent: Tuesday, August 19, 2008 11:29 AM > To: mcn-l at mcn.edu > Subject: [MCN-L] Ticketing systems and POS > > > We are currently using TicketMaster Vista system for Ticketing in the > museum, it performs fairly well however, the credit card transaction > platform (icverify)and overall reliability is a major concern > > Any recommendation for alternatives? > > > > Thanks > > > > Doron Ben-Avraham > > IT Manager > > New Museum of Contemporary Art > > 235 Bowery St. > > New York, NY 10002 > > Tel: 212 219-1222 ext. 233 > > Fax: 212 431-5328 > > Email: dbenavraham at newmuseum.org > > > > _______________________________________________ > You are currently subscribed to mcn-l, the listserv of the Museum > Computer Network (http://www.mcn.edu) > > To post to this list, send messages to: mcn-l at mcn.edu > > To unsubscribe or change mcn-l delivery options visit: > http://toronto.mediatrope.com/mailman/listinfo/mcn-l > _______________________________________________ > You are currently subscribed to mcn-l, the listserv of the Museum > Computer Network (http://www.mcn.edu) > > To post to this list, send messages to: mcn-l at mcn.edu > > To unsubscribe or change mcn-l delivery options visit: > http://toronto.mediatrope.com/mailman/listinfo/mcn-l > > > ------------------------------ > > Message: 4 > Date: Tue, 19 Aug 2008 14:26:11 -0400 > From: Rob Lancefield on lists <lists at lancefield.net> > Subject: [MCN-L] New image search engine: TinEye > To: Museum Computer Network Listserv <mcn-l at mcn.edu> > Message-ID: <48AB1043.2080602 at lancefield.net> > Content-Type: text/plain; charset=ISO-8859-1; format=flowed > > Hi all, > > Perhaps of interest to some MCN-L folks, <http://tineye.com> is an image > search engine that moved out of invitation-only beta a few days ago; it > accepts an uploaded image file or image URL as its search argument. It > doesn't yet have a large pool of indexed images, but seems intriguing. > > cheers, > Rob > ______________________________________________ > Rob Lancefield (rlancefield [at] wesleyan.edu) > Manager of Museum Information Services / Registrar of Collections > Davison Art Center, Wesleyan University > 301 High Street, Middletown CT 06459-0487 USA > 860.685.2965 > Vice President / President-Elect, Museum Computer Network (MCN) > > > ------------------------------ > > _______________________________________________ > mcn-l mailing list > mcn-l at mcn.edu > http://toronto.mediatrope.com/mailman/listinfo/mcn-l > > > End of mcn-l Digest, Vol 35, Issue 19 > ************************************* > > > ------------------------------ > > Message: 2 > Date: Tue, 19 Aug 2008 15:31:36 -0400 > From: "Paul D. Wykes" <pwykes at osv.org> > Subject: Re: [MCN-L] mcn-l Digest, Vol 35, Issue 19 > To: mcn-l at mcn.edu > Message-ID: <48AB1F98.4030501 at osv.org> > Content-Type: text/plain; charset="iso-8859-1" > > On 8/19/2008 mcn-l-request at mcn.edu wrote: > > > We are currently using TicketMaster Vista system for Ticketing in the > > museum, it performs fairly well however, the credit card transaction > > platform (icverify)and overall reliability is a major concern > > > Hi: > > We're using an older version of Siriusware and are facing an upgrade > soon. The company has been great to work with. The software has been > very reliable. Its functionality is basic but we undestand that the > newer versions are much more robust. We're also exploring Patron Edge > as it would be great to have the integration with Raiser's Edge. The > price tag is significant, however ($75,000+ just for the software!). I > also have reservations about installing even more Blackbaud software > given the problems we've experienced with them in the past. > > -- > Paul D. Wykes > Vice President for Finance and Information Systems > Old Sturbridge Village > 508 347-0222 > > > > ------------------------------ > > Message: 3 > Date: Tue, 19 Aug 2008 14:57:30 -0500 > From: "Thompson, Dave" <dthompson at mfah.org> > Subject: Re: [MCN-L] Ticketing systems and POS > To: "Museum Computer Network Listserv" <mcn-l at mcn.edu> > Message-ID: > <128692D10E069046A3158305E82EDE1CD093A2 at mfah-exmail.mfah.local> > Content-Type: text/plain; charset="us-ascii" > > The Museum of Fine Arts, Houston implemented Siriusware's ticketing > system two years ago after receiving proposals from Siriusware, Gateway, > Tessitura, TicketMaster and Blackbaud. We also just implemented > Siriusware's retail system late last year. We found Siriusware's > totally integrated ticketing and retail system to be a big advantage as > well as the most flexible and configurable of the systems we reviewed. > Additionally, Siriusware has been great about trying to understand our > needs and implementing changes that allow it to be more useful for > museums in general. > > Dave Thompson > > The Museum of Fine Arts, Houston > PO Box 6826 Houston, Texas 77265-6826 > 5100 Montrose Boulevard Houston, Texas 77006 > 713.639.7580 office > 281.330.3803 mobile > www.mfah.org > > > > > -----Original Message----- > From: mcn-l-bounces at mcn.edu [mailto:mcn-l-bounces at mcn.edu] On Behalf Of > Doron Ben-Avraham > Sent: Tuesday, August 19, 2008 10:29 AM > To: mcn-l at mcn.edu > Subject: [MCN-L] Ticketing systems and POS > > We are currently using TicketMaster Vista system for Ticketing in the > museum, it performs fairly well however, the credit card transaction > platform (icverify)and overall reliability is a major concern > > Any recommendation for alternatives? > > > > Thanks > > > > Doron Ben-Avraham > > IT Manager > > New Museum of Contemporary Art > > 235 Bowery St. > > New York, NY 10002 > > Tel: 212 219-1222 ext. 233 > > Fax: 212 431-5328 > > Email: dbenavraham at newmuseum.org > > > > _______________________________________________ > You are currently subscribed to mcn-l, the listserv of the Museum > Computer Network (http://www.mcn.edu) > > To post to this list, send messages to: mcn-l at mcn.edu > > To unsubscribe or change mcn-l delivery options visit: > http://toronto.mediatrope.com/mailman/listinfo/mcn-l > > > ------------------------------ > > _______________________________________________ > mcn-l mailing list > mcn-l at mcn.edu > http://toronto.mediatrope.com/mailman/listinfo/mcn-l > > > End of mcn-l Digest, Vol 35, Issue 20 > ************************************* > -- Shawn VanDerziel ? Vice President, Administration ? The Field Museum ? 1400 South Lake Shore Drive ? Chicago, IL 60605-2496 ? p. 312.665.7276 ? f. 312.665.7272 ?
