Hi guys/gals,
I havn't posted for quite a while but i thought I'd share a bad experience
I'm having with Minidisco. I've delt with them before and was very happy
with their service...until now. I originally sent them an email requesting
a price quote on the Xitel Platinum sound card and shipping to Canada. Rose
answered me with the following:
"Thanks for your interest and for your positive feedback! The Xitel
Storm Card sells for $78.95, with shipping to Canada the grand total is
$89.20. I will look into putting the weight specs for the card on our
website. Thanks for bringing that to our attention."
That was a good price so i went ahead and ordered it.....however after i had
ordered it the price that appeared was $99.70. I emailed them back and told
them to make sure they fix the mistake and honor their quoted price.
I got a reply back from Adam saying that Rose had made a mistake in her
quote! I then emailed them and told them to cancel my order (since i could
get it cheaper from the manufacturer) unless they would honor their quote.
A few days went by and no answer. Then a charge for $99.70 appeared on my
VISA account!! I wrote them back and asked what was going on and they said
they never got the cancelation request!!!:
"Dear Matt,
All of this confusion is my fault and I am sorry for the hassle
and frustration this has caused you. The original price I quoted
you was for shipment in the US, not to Canada. You were not
refunded because we have no records of a cancellation. I trust that
this is a second mistake on our part and for this too, I
apologize. When the package does get delivered to you simply refuse
delivery, do not sign for anything, and the package will be shipped back
to us. Upon receipt we will refund your credit card. Thank you for
your patience and again a thousand apologies for my mistake."
The problem is that it has been two weeks since the item was sent back to
them, and they have not yet removed the charge of my account. Furthermore
they have been ignoring my e-mails about this problem since i have written
them three times in the last week (and recieved a confirmation auto-reply
from them each time!). I'm very mad since this charge is now on my current
bill and i have to pay for something i didn't want or get!!
Does anyone know the name and e-mail address of the head of Minidsco so i
can take this up with him/her? Please relpy to [EMAIL PROTECTED]
I apologize for the length of this message but i thought you guys should
know that Minidisco seems to be slipping in their Customer Service. I hope
no one else has to put up with this type of treatment.
Thanks for reading,
Matt Dramowicz
Manager
Batteries Included
-----------------------------------------------------------------
To stop getting this list send a message containing just the word
"unsubscribe" to [EMAIL PROTECTED]
