JANUARY 15, 2009, 12:00 A.M. ET

IBM Plans New Center in Iowa

By WILLIAM M. BULKELEY
Wall Street Journal

http://online.wsj.com/article/SB123199085551484767.html


International Business Machines Corp. said it plans to open a new remote 
computer-services center in Dubuque, Iowa, that will employ up to 1,300 
people by the end of 2010.

IBM, which has been criticized in the past for moving jobs to India and 
other offshore locations, said the Dubuque site would be its biggest new 
U.S. facility in 10 years. The company, which employed 386,558 people 
world-wide at the end of 2007, wouldn't say whether the new jobs 
represent any net U.S. gain.

The terms of the deal underscore how coveted new jobs are among the 
states at a time of rising unemployment. Iowa is paying up generously to 
attract the plant. Mike Blouin, president of Greater Dubuque Development 
Corp., said it is providing "a $55 million package." That includes an 
$11.7 million loan from the state that will be forgiven if IBM maintains 
the jobs for two years.

Local community colleges will pay IBM $10 million for job training 
expenses for its employees. Under an Iowa program that he called unique, 
Mr. Blouin said the colleges sell bonds to finance the training 
expenses, and pay off the debt from the state income taxes generated by 
the trained IBM employees.

In addition, the government will guarantee a $25 million loan to a local 
nonprofit group that will renovate the building, and lease it to IBM at 
what Mr. Blouin said was a "very low" rate. IBM will also receive tax 
credits and a 20-year tax abatement. In return, Mr. Blouin said IBM will 
create a $58 million a year payroll plus benefits and add to local spending.

IBM said the new center is designed to add to its world-wide network of 
support centers. It said it will move managers from other sites but it 
plans to hire most employees in the Dubuque area, with jobs starting in 
June.

The new center, located in downtown Dubuque in an old department store, 
will be a sort of help desk for chief information officers and database 
administrators who need advice on fixing or updating their big server 
systems. Mike Daniels, IBM's senior vice president, said the new center 
will mostly serve U.S. clients that have outsourced computer-room 
management to IBM. "Not every client is comfortable with moving work 
offshore," he added. IBM has other service centers in Boulder, Colo.; 
St. Louis, Mo.; Raleigh, N.C.; and Rochester and Fishkill, N.Y. The 
company, which will report 2008 results Tuesday, has said that it 
expects 6% growth in its services business through 2010, with increased 
profitability.

-- 
================================
George Antunes, Political Science Dept
University of Houston; Houston, TX 77204 
Voice: 713-743-3923  Fax: 713-743-3927
Mail: antunes at uh dot edu

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