March 16, 2009, 2:10 pm

Passwords of 8,000 Comcast Customers Exposed
By Brad Stone
NY Times

http://bits.blogs.nytimes.com/2009/03/16/passwords-of-8000-comcast-customers-exposed/?pagemode=print


Update | 3:10 p.m. Comment from Comcast added at the end of the post.

A list of more than 8,000 user names and passwords for customers of 
Comcast, one of the nation’s largest Internet service providers, sat 
unprotected on the Web for the last two months.

Kevin Andreyo, an educational technology specialist in Reading, Pa., and 
a professor at Wilkes University, came across the list Monday on Scribd, 
a document-sharing Web site.

Mr. Andreyo was reading a recent article in PC World entitled “People 
Search Engines: They Know Your Dark Secrets… And Tell Anyone,” when he 
was inspired to find out what information about him was online. He 
searched for his own e-mail address on the search engine Pipl.

The list on Scribd was one of four results, and it also included his 
password, which was a riff on his love for a local sports team. 
Statistics on Scribd indicated that the list, which was uploaded by 
someone with the user name vuthanhan2004, had been viewed over 345 times 
and had been downloaded 27 times.

Mr. Andreyo informed Comcast, the F.B.I. and several technology 
journalists about the breach on Monday morning, but the document 
disappeared only at 1:45 p.m. when I contacted Scribd about it.

“That isn’t just my password for Comcast, it’s my password for 
everything that is not tied to my credit card,” Mr. Andreyo said in an 
interview. “It’s one thing to publish a credit card number, but to hand 
over user IDs and passwords for accounts is another. Someone could just 
go in and pull up all your archived messages, and then they have 
everything about you.”

I have asked Comcast how the information got online. It is possible that 
the people on the list divulged their passwords in response to some kind 
of phishing message, and that Comcast itself is not to blame.

Update: Comcast said it did not believe the information came from inside 
the company, pointing to duplicated data on the list and the lack of 
structured information like account numbers.

“We have no reason to believe this came from Comcast. It looks like a 
phishing or related type of scheme,” said Jennifer Khoury, a Comcast 
spokeswoman. (Asked about this possibility earlier today, Mr. Andreyo 
said that he doubted he was ever the victim of a phishing scheme.)

Ms. Khoury said that Comcast was freezing the e-mail accounts of the 
customers on the list and contacting them to educate them about using 
safe passwords. She said the company would also urge them to download 
McAfee Security Suite, software that is made available free to all 
Comcast users.

Comcast also says the list of exposed customer IDs is closer to 4,000, 
given duplicates on the list.

-- 
================================
George Antunes, Political Science Dept
University of Houston; Houston, TX 77204 
Voice: 713-743-3923  Fax: 713-743-3927
Mail: antunes at uh dot edu

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