San Antonio hopes Wi-Fi lures bus riders
City launches pilot program

By JOSH BAUGH
SAN ANTONIO EXPRESS-NEWS

Nov. 1, 2009, 10:00PM

http://www.chron.com/disp/story.mpl/metropolitan/6698077.html


San Antonio is trying to lure riders to public transit by offering 
riders free Wi-Fi.

A month-long pilot program being launched today will give access to 
riders on some VIA Metropolitan Transit express routes.

“What we're trying to figure out with the pilot program is how much 
interest there is out there,” VIA President Keith Parker said. “We think 
there may be a considerable amount. And if there is, we plan to roll it 
out on a much larger level.”

Next year, VIA will be adding hybrid-electric, full-electric and 
compressed natural gas buses to its fleet, Parker said, and Wi-Fi 
technology could be added to them.

“Before we make the investment (in the Wi-Fi technology), we want to 
make sure customers would use it,” he said.
Targeting ‘choice riders'

For the pilot program, VIA is using a device called a “MiFi,” a small 
wireless device that provides Internet service to up to five devices at 
a time. The agency has equipped two buses with the equipment.

Outfitting buses with wireless Internet is just one way VIA is trying to 
reach out to a more diverse group of riders, namely “choice riders,” 
those who aren't dependent on the bus system.

The agency is also working on an iPhone application that would give 
riders real-time bus information and trip-planning capability. Also, 
Google Maps now offers trip planning through information it receives 
from VIA.

Officials with Houston's Metro haven't publicly discussed adding Wi-Fi 
to buses here.

Austin had success

In Austin, Capital Metro added free Wi-Fi to some buses in January 2007, 
spokeswoman Misty Whited said. The program later became permanent and 
will be available on Capital Metro's rail line when it starts running, 
possibly early next year.

Some 50 vehicles are fitted with free wireless Internet service, said 
Kirk Talbott, Capital Metro's chief information officer.

Talbott said that on average, about six customers log on in each bus, 
though the capacity is much larger.

“Now that we're seeing more mobile devices, like cell phones that can 
take advantage of Wi-Fi, we expect that there will be more usage that 
way,” he said. “But it's kind of a horse race in the sense that as 
technology advances, mobile technology is getting faster, too. You come 
to a point where you're faster doing it individually than doing it on a 
shared system.”

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George Antunes, Political Science Dept
University of Houston; Houston, TX 77204 
Voice: 713-743-3923  Fax: 713-743-3927
Mail: antunes at uh dot edu

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