FTC Sues Dish Over Marketing Calls
FTC Chair Says Company Did Not Take No for Answer in Making Millions of 
Calls; DISH Respectfully Disagrees

By John Eggerton
Multichannel News

8/23/2012 1:11:46 PM

http://www.multichannel.com/article/488800-FTC_Sues_Dish_Over_Marketing_Calls.php


The Federal Trade Commission has filed a lawsuit against Dish, claiming 
the satellite company illegally called millions of people who had asked 
not to be contacted. It is seeking civil penalties and a permanent 
injunction.

While the FTC has a "do-not-call" registry, its telemarketing rules also 
prevent call-backs to customers who, though they may not be on the 
national do-not-call list ask to be placed on a company's do-not-call 
list. The FTC is alleging Dish marketers violated those rules.

"We have vigorously enforced the Do Not Call rules and will continue to 
do so to protect consumers' right to be left alone in the privacy of 
their own homes," said FTC chairman Jon Leibowitz in a statement 
Thursday. "It is particularly disappointing when a well-established, 
nationally known company -- which ought to know better -- appears to 
have flagrantly and illegally made millions of invasive calls to 
Americans who specifically told Dish Network to leave them alone."

The FTC pointed out that the Justice Department is currently litigating 
a separate case against DISH for allegedly violating the do-not-call 
list for telemarketing rules, the fruits of which led to this latest FTC 
suit.

"DISH respectfully disputes the merits of the complaint filed by the 
Federal Trade Commission," the company said in a statement. "We manage 
our marketing practices to best-in-class standards. In fact, our 
policies have been certified by an independent third party industry 
expert after an extensive audit. Notably, the FTC was recently denied 
the ability to assert these same claims by a federal court in another 
contested matter, and we will defend ourselves vigorously against them."

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