Hotels Seek an Edge in Offering the Right Digital Perks

By HARRIET EDLESON
September 10, 2012

One hotel has a customized application that allows guests to request 
an early check-in, or order valet service. Another is offering 
exercise videos with virtual instructors in its fitness room.

Hotels may have come late to technology, but recently they have been 
jumping in as travelers, especially those on business trips, demand 
to be constantly connected and expect hotels to make that possible. 
Hotels now see technology as a way to stand out in the crowd of 
brands.

...

http://www.nytimes.com/2012/09/11/business/hotels-seek-an-edge-in-offering-the-right-digital-perks.html

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