October 14, 2012

Google Wants to Join the Party, Not Crash It
By CLAIRE CAIN MILLER
NY Times

http://www.nytimes.com/2012/10/15/technology/google-devices-integrated-daily-lives.html


Lisa Cericola, 31, a food editor and blogger, recently held a party at 
her home in Brooklyn, with grilled steak and chimichurri on the table 
and the Red Hot Chili Peppers on the iPod.

Soon, a debate broke out. Was the singer saying, “With burned shed it’s 
a lovely view?” Or “With blood I shed alone with you?”

Like most people these days, Ms. Cericola knew what to do. She grabbed 
her BlackBerry and Googled. (The answer, from the song “Scar Tissue”: 
“With the birds I’ll share this lonely view.”)

“Looking up something really fast actually adds to the conversation,” 
Ms. Cericola said.

But if Ms. Cericola was content with how quickly she ended the debate, 
Google and other technology companies are not. They know they are the 
uninvited guests at social gatherings everywhere, and they want to 
ingratiate themselves with the hosts by figuring out new, less intrusive 
ways to join the party — as varied as voice search, Internet-connected 
glasses and other wearable computers, or dining room tables outfitted 
with screens.

Googling the answer to a question has become accepted social behavior, 
but “it’s still somewhat awkward when you see that at a dinner party,” 
said Amit Singhal, senior vice president in charge of search at Google. 
“The key to the future is how can you make such conversations socially 
even more normal?”

Mr. Singhal is talking about what computer scientists call ubiquitous 
computing or intelligence augmentation — the idea that computers will no 
longer be devices we turn on, but will be so integrated into our 
everyday environment that we can ask them to do things without ever 
lifting a finger.

“It’s not just a question of having screens everywhere or wearing a 
screen, but also this whole idea of phones and devices becoming more 
context-aware, so they can offer information that is highly relevant,” 
said Pattie Maes, founder and director of the M.I.T. Media Lab fluid 
interfaces group, which studies how to integrate digital information 
into daily life.

If people are discussing the migratory patterns of monarch butterflies 
over dinner, for instance, phones will be able to hear that and present 
a map, she said. Or when you meet someone, your glasses could show you 
the person’s LinkedIn profile and your last e-mail exchange.

“It’s the integration of the digital and physical worlds so no longer 
are they two relatively separate spheres where you have to make the 
connection between them,” Ms. Maes said.

Many tech companies are trying to integrate the two worlds. In Apple’s 
new iPhone, Siri, the voice-activated assistant, can answer questions 
about current movies, sports and restaurants.

Microsoft is experimenting with computers that understand gestures and 
voice, like gloves with sensors, Bing voice search on the Xbox and 
gesture recognition on the Kinect. I.B.M. is teaching machines to learn 
and interact with people, including in hospitals. But Google is at the 
forefront, with vast research about what kinds of questions people want 
answered — and when.

Google says its internal logs reveal that mobile searches spike during 
mealtimes, when people are away from their computers but still want 
information immediately. And people ask more questions about trivia — 
“How tall is the Statue of Liberty” (answer: 305 feet) and “How old is 
the earth” (4.54 billion years) — on mobile devices than on computers.

To make these searches easier, last month Google introduced mobile 
search apps for Android phones and iPhones that let people ask questions 
aloud and listen to Google answer in a vaguely robotic woman’s voice. 
The idea is that people do not have to excuse themselves from 
conversation to type a query, and everyone can hear the answer, as if 
Google were another guest.

In May, Google introduced fact cards to answer trivia-type queries; 
these are answers on the search results page, so people do not have to 
click on a link, wait for a Web page to load and further delay the 
conversation. Say you urgently need to know Ryan Gosling’s net worth. 
Search on your phone and above the links to search results, Google tells 
you. (It is $50 million.)

Google Glass, eyeglass frames that let people use the Web on a tiny 
screen near their temples, are not yet for sale but will let people find 
answers without reaching into their pockets. So will other wearable 
computers that Google plans to experiment with, like watches.

The company is also studying screens that could be built into kitchen 
walls or dining room tables, to make Google a constant companion that 
everyone in the room could talk to.

“If we take it to the next step, which we’re excited about, Google and 
the information I need is right here in the room with me,” said Scott 
Huffman, the engineering director in charge of mobile search at Google. 
“As we’re talking, we just say, ‘Hey, Google, blah blah blah,’ and it 
comes up on a screen or tells you the answer.”

That does not excite everyone. “It sounds like a horrible dystopian 
nightmare,” said Helena Echlin, who wrote the Table Manners etiquette 
column at Chow, the food site.

Still, Ms. Echlin says she may change her tune when everyone is wearing 
computers on their faces. Five years ago, after all, she wrote that no 
one should ever use a cellphone at mealtime. Now, she said, “you’d have 
to be a complete Luddite to ban a phone from the dinner table.”

Phil Maslow, 27, who works for a pharmaceutical start-up in New York, 
has no problem relying on Google at his fingertips, no matter the setting.

“It’s a substitute for a good memory,” he said. “I get to skip a lot of 
anguish.”

More than once he has been talking to an acquaintance from college at a 
party, he said, and had no idea who the person was.

“While I was talking to them, I sneakily looked them up on Facebook and 
then used their name to get me out of a jam,” he said.

One effect of all this Google searching at social events is the 
resurgence of a retro kind of party, trivia night. At a weekly trivia 
night run by David Smithyman, 27, in Park Slope, using cellphones is 
cheating.

“There’s a joy to being stumped by something with your friends for a 
little while,” Mr. Smithyman said. “Then when you finally do read out 
the answer, there’s this palpable reaction. It’s a very cool moment that 
doesn’t really happen in other places anymore.”

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