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Hi John, we use SLA's in our Helpdesk database. Here are the information with SLA matrix. Hope this will help. Thanks, Sohail Akhtar Systems Analyst Doctors Community Healthcare Corporation Greater Southeast Community Hospital Phone: (202) 574-7096 Fax: (202) 574-5422 Email : <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> <mailto:[EMAIL PROTECTED]> Confidentiality Note: This e-mail, and any attachment (s), is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Dissemination, distribution or copying of this e-mail or the information herein by anyone other than the intended recipient, or an employee or agent responsible for delivering the message to the intended recipient, is prohibited. If you have received this e-mail in error, please destroy the original message and all copies. -----Original Message----- From: Stone, John [mailto:[EMAIL PROTECTED] Sent: Wednesday, April 19, 2006 5:48 PM To: [email protected] Subject: [MEDITECH-L] Service Level Agreements (SLA) All messages should be posted in plain text. HTML will be converted to attachments. The meditech-l web site is MTUsers.com ======================================
SLAMatrix.xls
Description: MS-Excel spreadsheet
SLAs.xls
Description: MS-Excel spreadsheet
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