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I am posting this question to ask other facilities how your billing areas handle take backs (monies paid to your facility by an insurance carrier and then taken back for one reason or another). For us, this has become a hot topic due to the additional follow-up required. I would like to hear from other facilities about what you are doing once money is refunded to a payer. Do you have a denials / underpayment area to handle these situations? Does it go back to the original collector / biller? Or does your cash posting / recovery area handle the additional follow-up? For our facility, we have numerous specialized areas and are having some issues determining who will take ownership of these accounts (especially since they are aged typically 120 days or more after the refund). Thank you in advance for your responses. Kimberly Scaccia, Business Analyst II Patient Business & Financial Services Halifax Medical Center 386-226-4590 ext. 2041
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