You mean calls coming in to the scheduling office? Less than 5%. We have very few calls that ring to the second or third line between 8am - 5pm and even fewer go to voice mail during those hours. We have four people in the scheduling area who are also working on pre-certs, etc.; at this time last year, we had only one person scheduling and one person doing pre-certs.
Julia F. Carter, CPAR Systems Analyst Revenue Management Colquitt Regional Medical Center 3131 South Main Street PO Box 40 Moultrie, GA 31776-0040 (229) 891-9133 Voice http://www.colquittregional.com Note: The information contained in this electronic message and any attachments may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any reading, dissemination, distribution, copying, or other use of this communication or any of its attachments is strictly prohibited. If you have received this communication in error, please notify the sender immediately by replying to this message and deleting this message, any attachments, and all copies. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Amber Sellers Sent: Monday, October 23, 2006 4:33 PM To: [email protected] Subject: [MEDITECH-L] Centralized Scheduling Users Question What is your hospital's percent of abandoned calls (or calls not answered)? Thanks, Amber Sellers Application Analyst Camden-Clark Memorial Hospital (304) 424-2075 ====================================== All messages should be posted in plain text. HTML will be converted to attachments. The meditech-l web site is MTUsers.com ______________________________________ meditech-l mailing list [email protected] http://mtusers.com/mailman/listinfo/meditech-l ====================================== All messages should be posted in plain text. HTML will be converted to attachments. The meditech-l web site is MTUsers.com ______________________________________ meditech-l mailing list [email protected] http://mtusers.com/mailman/listinfo/meditech-l
