We went LIVE with EDM 5.5 today. Prior to LIVE, we had been advised by the Meditech EDM implementation group to contact our LAB support to request new LAB label format keywords for the specific EDM Emerg locations and bed locations. We went through the custom request process and received the label keywords. In test they seemed to work just fine.
Today, LIVE date, we have had all sorts of LAB label printing issues from being kicked to good-bye to labels taking well over 10 times longer to print, to weird characters displaying in the "printing" message at the bottom of the screen. Some labels have printed OK and some have looked like they would print but never show up on the printer (Meditech Heaven is full of Lakeridge Health lab labels today). After numerous troubleshooting attempts by us and Meditech, Meditech's response is that we will have to start using NUI in the lab. Part of the problem apparently is that the EDM keywords have resulted in fragments jumping from the LAB label routines to EDM. Of course, EDM is one of those new applications that Meditech enforces the use of NUI. Attempting to run EDM with Workstation 3 results in a simple "Error message" indicating you need at least Workstation 4. The lab is currently using Workstation 3 and there will be a rebellion if we announce that they will have to start using NUI, let alone start using it immediately. Although we haven't even come close to putting the amount of heat on Meditech that we intend to in order to fix this, I wanted to find out from this group if any other facilities with EDM have implemented lab label keywords for EDM locations and have come across this same issue. If so, did you get it resolved and if so, how? In the meantime....we have temporarily removed the keywords and are rolling up our sleeves for a good battle. David Chamberlain MLT, ART Clinical Applications Consultant Information Technology Dept. Lakeridge Health Corporation 905-576-8711 x3347
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