Hi all: We have recently started using the verification process in pharmacy to verify tech orders (previously they entered verified and we used a printed report which was used to check the order entry).
Our largest facility in the health region just started the verify process last week. This extremely busy pharmacy uses pharmacy order sets extensively. We have numerous order sets where we have checked off the "override interaction checking" box in the order set dictionary because we are entering meds with various routes of administration so do not need to receive the duplicate flags. When the techs do the order entry, they do not receive these flags. However, when the pharmacists verify the orders, the duplicates are all flagged and it is causing a huge workload for the pharmacists to have to override all these duplicate screens when they verify. Meditech says "working as designed". I am saying, if the flag is not there on order entry by the techs, then it should not be there when the pharmacists verify. They should only see the flags that the technician saw during the order entry process. Has anyone else experienced this issue and how did you handle it? Right now the pharmacists are telling the techs, if the orders are to be entered using a multiple-med set, to simply give to the pharmacists and they will enter as it is quicker/easier than receiving all the duplicate flags. Any thoughts around this issue would be appreciated. Susan Susan Makara, B.Sc.(Pharm) Coordinator Pharmacy Information Systems Interior Health 2355 Acland Rd., Kelowna, B.C. V1X 7X9 * 250-491-6756 * [EMAIL PROTECTED] Fax: 250-491-6710 "Information for Live: Excellence in Service, Excellence in Information, Excellence in Health"
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