Problems are being reported at our facility regarding OE users selecting the incorrect provider from the provider dictionary with the impact being results/reports/consults being forwarded to wrong providers. The issue is linked to providers with same last names and providers who would have had the same mneumonic so one is slightly altered.
Our dictionary is setup as: * SMIJO SMITH, JOHN * SMICH SMITH, CHRIS * SMITJO SMITH, JORDAN We would appreciate any suggestions for either the provider dictionary, flags to users, any change in how providers are selected, etc, etc. How are others facilities ensuring correct providers are always selected? Thank-you, Peggy Kelly Andrews Clinical Information Specialist Western Regional Integrated Health Authority NL,CA
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