John,

   We use Array's task+ in both areas.  It integrates completely within 
Meditech for entering workorders, messaging, linking to MM, and the user 
dictionary.  No need to rebuild dictionaries, additional interfaces or for 
users to use different software.  Their customer service is fantastic.  Feel 
free to give me a call to discuss how we use it in both Engineering and IT.

Jayne West
Clinical Analyst
Cortland Regional Medical Center
607-756-3885
[EMAIL PROTECTED]


-----Original Message-----
From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Brown, John 
D.
Sent: Thursday, April 12, 2007 1:08 PM
To: [email protected]
Subject: [MEDITECH-L] Helpdesk Software and Facility Software


We are in the process of looking for Helpdesk software and Facility 
(Engineering) Department Maintenance tracking software. What is your hospital 
using for these two areas? Are any of you using the same software for both 
functions?

Thanks in advance for your help.

John D. Brown, CIO
Pacific Alliance Medical Center 
531 W. College St. 
Los Angeles, CA 90012 
213-437-4256 Office 
213-617-9203 Fax 
[EMAIL PROTECTED]
 
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