And to pile on, I honestly believe that a lot of places want to replace all of 
the EIS modules whenever one part has failed. Not necessary, as the replacement 
can be coded, locally or remotely. However, I do know of some dealers that 
won’t do it for anyone. Others do it for independent shops for a fee.

-D

> On Sep 28, 2023, at 2:43 PM, Floyd Thursby via Mercedes 
> <mercedes@okiebenz.com> wrote:
> 
> Exactly. If it needs new keys that tells me the keys are bad and maybe the 
> EIS is not working, but a new key should be programmable to match the 
> existing keys and the rest of the car.  The lock module gets told by the EIS 
> to unlock, and for the ECU to start the engine.  So now I am wondering if 
> there is a bad key(s) (which wouldn't be likely for both to be bad) or just 
> the EIS is not recognizing the existing keys.
> 
> " The key turns all the way in the ignition but there is zero response, no 
> clicks or sounds. "--> so this says that the key WILL turn so somehow the EIS 
> is recognizing it to allow it to turn, so the key is actually good and the 
> EIS is good.  If either is bad then they key won't turn in the slot.  Does 
> the instrument cluster come alive when the key is turned?  If the car is not 
> coming alive, but the key will physically turn (and here I'm assuming it is a 
> slot on the dash and the key is a fob), then I'm thinking a SAM or CANBUS 
> error or power issue is preventing the EIS from talking to everything else.  
> I had a similar problem on the CL500 when the power cable under the passenger 
> front floor was loose, the IC was dead as were windows, but the engine would 
> start and steering worked etc.
> 
> First I would dig into the whole thing with DAS/Xentry and see which nanny is 
> actually unhappy and if there are any CANBUS errors or events. Or bad power 
> at the modules in question, which would point to a relay or fuse driving the 
> circuits.  Maybe they did that and decided their recommended fix was best 
> (for them, not necessarily for the owner, and maybe they are just lazy or 
> ignorant).
> 
> Then check a good key, just pay for a third key programmed to the car, looks 
> like $235, that's quick and easy and in any case you would have a new key.  
> (But here if the key is turning, I am thinking the key is good)  If that 
> doesn't start it then put in an EIS and program it to the car and do a key 
> match with it (this can be done in Xentry easily in about 5min) and see if 
> that works. Labor on that should be maybe 1hr.  (And again, if the key 
> physically turns that suggest the EIS is OK?)  And if that doesn't work and 
> the lock module is still bad then I would think that it was the culprit all 
> along. This would be the best strategy given parts + labor on each step, the 
> lock module is going to be the killer with the labor.  But someone adept with 
> Xentry should be able to figure out exactly what the issue is and not shotgun 
> $3k worth of parts and labor at it. I have a hard time thinking that  keys 
> EIS and lock module all went bad at once, esp since the key will physically 
> turn.
> 
> --FT
> 
> On 9/28/23 2:08 PM, mitch--- via Mercedes wrote:
>> On 2023-09-28 13:36, Floyd Thursby via Mercedes wrote:
>>> So this makes me wonder what exactly might be wrong with it.
>> 
>> I look at the quote and think: Is it the ignition lock or the module that's 
>> bad?
>> And are you charging me for both because you don't want to strand me when 
>> the second one fails, or are you charging me for both because you don't know 
>> what failed?
>> 
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> -- 
> --FT
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