If you bought it on eBay you simply start a return, depending on the terms of the listing, unless it’s a no returns listing.
Sent from my iPhone > On Oct 31, 2023, at 5:53 PM, Craig via Mercedes <mercedes@okiebenz.com> wrote: > > I have asked around for suggestions on what to do about my eBay/UPS > situation and have been told maybe going to the local UPS and talking > with the fellow in charge might help or taking UPS to small claims court. > > Do you fellows have any other suggestions? Or maybe encouragement in what > I have already been told? > > I bought an FJC R-134A dye/oil injector from an eBay seller at a very > good price, as shown in the first picture. > > The seller shipped it via UPS. > > UPS damaged the box, as shown in the second picture, and the smaller of > the two pieces which make up the injector fell out. > > I contacted the UPS Damage Exception group at 1-800-742-5877 about the > damage and sent in the pictures they requested. > > I contacted the seller via eBay's messaging system. The seller responded, > "Oh my. I'm sorry to hear this. I appreciate you contacting us. If > nothing gets resolved for you please let us know." > > I contacted UPS some days later to find out what was going on and found > they had approved my claim a few days after I submitted it. They said > they had sent the seller some paperwork to fill out and when they > received it back, they would process the claim and issue the payment. > They apparently want the number of the account which sent the package. > > I then again contacted the seller via eBay's messaging system and wrote, > > Dear bluebutterfly81522, > > I just called the UPS Damage Exception Group at 1-800-651-2352. > They said the claim was approved on 06 July. They said they are > waiting for you to fill out and send them the documents so they > can process and send out the reimbursement. > > Are you able to fill out their documents and send the documents > to them? > > When might you be able to do that? > > I heard nothing. I called UPS; they heard nothing. I asked, "What happens > if the seller never returns the forms?" The lady replied, "Then the claim > will never be processed." > > I then asked eBay to step in and help. Unfortunately, it was now after > the 30 days, so they would not refund my purchase price. I even went > through the "Report a Seller for a policy violation" process, and eBay > replied they had my report and would take care of things. > > Several days ago, they sent me an email saying there had been no action > on my report, so they were closing it. I suspect the seller did not reply > to them. > > So now what should I do? > > Though the seller arranged with UPS for shipment, I was the one whose > payment initiated the process. It seems to me, then, UPS should be > obligated to make me whole because they were the ones who damaged the box > and lost the small part of the product, but they are very hard to contact > and the people at the Damage Exception department are not helpful. > > > Craig > <Photo_8.jpg> > <Photo_2a.jpg> > _______________________________________ > http://www.okiebenz.com > > To search list archives http://www.okiebenz.com/archive/ > > To Unsubscribe or change delivery options go to: > http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > _______________________________________ http://www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
