Gerry, on your next order remind me about that freight charge and we'll adjust it. It was an oversight I am sure.
Rusty Cullens BuyMBparts, Inc. Tel 1-800-741-5252 Fax 770-454-9745 ----- Original Message ----- From: "archer" <[EMAIL PROTECTED]> To: "Mercedes Discussion List" <mercedes@okiebenz.com> Sent: Friday, October 19, 2007 5:04 PM Subject: Re: [MBZ] I know Glenn, he used to buy from us. > Rusty is doing a good job now, and his prices are the lowest I've found on > the web. For example, I recently bought a rebuilt A/C compressor/clutch > for > an '83 240D from him for a price of $256.00. > Just now looked up the price of that compressor on: > http://autopartsguru.com/ and got the following prices: > > MBZ060047 > BEHR A/C Compressor > OM616.912 - 10 from 086379- 12 from 027799Delco R-4w/ Pressed-on Clutchw/ > Metric ThreadsNote:Seals are under black cover Available0.00 > $345.00 > > MBZ066259 > BEHR A/C Compressor, Rebuilt > OM616.912 - 10 from 086379- 12 from 027799Delco R-4w/ Pressed-on Clutchw/ > Metric Threads Available0.00 > $1299.99 > > Ouch! > > A number of years ago Rusty was having problems with his shipping > department, so I started buying from Randy Steele. It naturally took a > lot > longer and cost more to ship parts from California to Florida, but it > wasn't > too bad for someone who didn't buy a lot of parts. > Finally Randy got some sort of kidney disease and closed down for a while > IIRC, and then had some kind of arrangement where he was operating out of > a > dealers parts department. That's about when I started ordering from Rusty > again. > > One problem with Randys operation was that after he got computerized, he > didn't want to talk to you on the phone; he wanted you to order from his > website or by fax. > > IMHO Rusty has a pretty good operation running now. The parts often get > here sooner than expected and his billing system is much better. There > are > only two ways I can think of that Rusty could improve his system; > > Confirmation of returned cores. > > An adjustment of the freight/handling he charges for small parts. > > My CPA wants some kind of credit form from a seller when I get a refund on > a > paid statement. Without it, the credit must be verified on the credit > card > bill, and by the time it arrives, I might forget to look for it. > (I'm still waiting for some kind of notification that the alternator core > I > shipped to Rusty a while back was received and credited to my credit > card.) > (-:] > > Not long ago I ordered a few "Red Head" trim fasteners which Rusty put in > an > envelope and mailed. The ten dollar shipping/handling fee was more than > the > cost of the parts. If the parts had to be boxed and shipped via UPS the > ten > dollar fee might be understandable, but $10.00 S/H for sticking a few > fasteners in an envelope and mailing them seem sorta high. > > Other than those two little glitches, I've been very satisfied with Rusty. > > Gerry Archer > '83 300D and 240D > > > ------------------------------------------- > ----- Original Message ----- > From: "Wonko the Sane" [EMAIL PROTECTED] > >> Everyone happy with BuyMBParts raise his/her hand. (Mine is up.) > > ....................................................... >> On 10/19/07, Rusty Cullens <[EMAIL PROTECTED]> wrote: >>> Glenn, it has been so long that I really don't remember what we did to >>> piss >>> you off, but obviously we did. We have thousands of satisfied customers >>> and >>> a handful of those that aren't. We have been in business for 22 years >>> and >>> I >>> personally believe it is hard to stay in business that long pissing all >>> your >>> customers off. I am very sorry that we did something to lose your >>> business >>> and I would love to have the opportunity to win it back, but I >>> understand >>> if >>> Randy is taking good care of your parts needs. I wish you and him the >>> best. >>> If there is ever an item that you can't seem to find, I would be more >>> than >>> happy to try to help you. >>> >>> Rusty Cullens >>> BuyMBparts, Inc. >>> Tel 1-800-741-5252 >>> Fax 770-454-9745 >>> >>> ----- Original Message ----- >>> From: "Glenn Brown" <[EMAIL PROTECTED]> >>> To: <mercedes@okiebenz.com> >>> Sent: Friday, October 19, 2007 1:44 PM >>> Subject: [MBZ] I know Glenn, he used to buy from us. >>> >>> >>> > True, "used to," and you obviously know why but the rest of the world >>> > doesn't. Inquiring minds want to know. >>> > >>> > G. M. Brown >>> > Brevard, NC >>> > _______________________________________ > > > _______________________________________ > http://www.okiebenz.com > For new parts see official list sponsor: http://www.buymbparts.com/ > For used parts email [EMAIL PROTECTED] > > To Unsubscribe or change delivery options go to: > http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > _______________________________________ http://www.okiebenz.com For new parts see official list sponsor: http://www.buymbparts.com/ For used parts email [EMAIL PROTECTED] To Unsubscribe or change delivery options go to: http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
