On 06/17/2014 06:11 PM, Trevor Perrin wrote: > On Tue, Jun 17, 2014 at 6:04 AM, Eleanor Saitta <[email protected]> wrote: >> >> In the past, we've talked about having an optional untrusted proxy >> within SMTorP, either for sending or receiving, mostly to deal with >> the purely practical problem of both users not being online at the >> same time. Our preference had been use the proxy on the sending side, >> as that way the sender can see when their message actually reached the >> receiver's mailpile, which we feel broadly maps to existing user >> expectations with respect to email behavior. [...]
> Are there really "existing user expectations" that senders know when
> messages reach the recipient's mail client? That's a nice feature,
> but seems like it could be handled by delivery receipts which allow
> recipients to opt-out.
I was surprised by this claim as well -- my current expectation is that
i have *no idea* when my mail reaches the receiver's mailpile (and i'm
fine with that, tbh).
I know folks involved in heavy statistical marketing analysis and other
forms of user tracking and "customer management" like to believe that
they know when people open their mail, but i think most users actually
only know that someone got their message when they get a reply (or a
phone call about it).
Eleanor, where do you see the "existing user expectations" around
delivery status?
--dkg
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