Hello Business Partner’s,
Greeting’s This is Prasad from Sure IT Inc., We have an urgent position open for *Support Lead / BO Administration* position at *NJ*. Please find the specs below and please let me know if you would interested for this position, if yes please ensure to reply with Full Name, Updated resume and Contact details. All the skills are very Mandatory….. Reply to pra...@sureitinc.com or prasad.sur...@gmail.com * * *Position: Support Lead / BO Administration ** *** *Location:** **Nutley, NJ** *** *Start Date:** **ASAP* *Duration** **2 months* *Hours/Day:** **8* * * *Required Skills:* · Support Lead/BO Admin - 5-7 yrs exp in IT services or Business Objects 6.5 or XiR2/3 technology (1+ in project mgmt), · Excellent understanding of the features & functions of Business Objects business intelligence applications, · Exp generating reports, 5+ year’s exp in user support role, · Know of the pharma industry & info needs in the sales, marketing or other business areas preferred, · Know-how of project management practices, University degree *Desired Skills:* *Assignment Description:* * * *General Description* The End User Services’ associate monitors and controls the service as delivered by PGM Delivery and Production Services or vendors such as IT consulting firms (i.e. Accenture) or secondary data providers to ensure that: · Business Objects 6.5x performance targets (e.g. cost and quality) are met, · the BO end customer remains satisfied with the services, · the expected service delivery benefits are achieved, · The services continue to be performed and delivered in the expected manner, services continue, in any changed circumstances that may occur in Roche or with vendors, to be the right services, and delivered to the right people, at the right time. The End User Services’ associate is concerned with the detailed aspects of service delivery to the end customer, but is not concerned with contracts; whereas GTN, M&CA or Marketing/brand team functions which own agreements for services such as data, are concerned with the vendors’ performing their obligations under the contract, of which services is just a part, and is not concerned with the services being delivered. The End User Services’ associate manages delivery of multiple data, application and other information services within Roche in alignment with business requirements and goals. The End User Services’ associate plans and delivers the technical service activities. He or she develops and manages business and technical knowledge in the business function and application area. The associate acts as the single-point-of-contact between PGM delivery teams, vendors and the Roche business functions. The End User Services’ associate coordinates the software delivery lifecycle and best practices. *Specific responsibilities* · Oversee the performance of the services on a day-to-day basis. · Regular liaison with business functions, or directly with vendors as to how and when required changes and/or improvements to the service can be brought about. · Lead the discussions on any proposed changes or improvements to the services which the customer group and any other relevant parties make. · Exercise with the PGM functions change control, and acceptance testing over any changing or new service elements. · Act as a single point of contact for all queries and issues in connection with the services. · Take day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of all issues which arise in connection with the services. · Generate and coordinate the service-related tasks to complete fixes or minor enhancements. · Develop service delivery proposals and identify business requirements with business sponsor and subject matter experts. · Work with End User Services’ manager; help translate major business requirements into system/functional specifications. · Oversee a service audit which may include surveying end users’ on the quality and satisfaction with BO or BO software and BO-dependent applications, or services such as help desk, data or data stewardship. · Periodic review of the services, including future plans and risk assessment as required. · In support of the EUS manager who owns the service, through whom strategic management of the service should be exercised: o Consider the services at a strategic level in the light of emerging external events, Roche’s latest business and development strategy, and the vendor's business condition, o Identify any new activities to become part of the existing services, o Consider changes to improve the structure or management of the services. · Review the vendor’s performance (i.e. SAP/BO) of the services, including service trends, service achievements, and any service exceptions. · Liaise with service vendors such as Accenture, HP or TCS. *Skills and attributes* · Interfaces with BusinessObejcts end-users and providers/vendors, and maintains relationships with Roche’s business associates. · Has sufficient standing and empowerment within Roche to allocate resources in support of the services. · Shows detailed knowledge of the BO service requirements of the business. · Has experience in developing the requirements to resolve and provide BO services. · Knows industry best practice in service delivery (benchmarking) and in the use of appropriate measurement metrics and techniques. · Prioritizes and makes appropriate trade-offs. · Has a track record ensuring application availability and capacity (minimal service outage). · Adapts services to changing requirements within agreed parameters. -- Best Regards Prasad Grandhi, Sure IT Solutions Inc. 1801 W Queen Creed RD, Suite # 3, Chandler, AZ 85248 Tel: (602)-334-4209 Fax: (866) 322-0121 Email: pra...@sureitinc.com/prasad.sur...@gmail.com http:/www.sureitinc.com YIM: prasad548 http://unhub.com/prasad_grandhi We offer genuine opportunities and try our best to provide legitimate feedback in a timely manner. But the Clients take their own time reviewing resumes and scheduling interviews. Hiring’s have slowed down in the recent past and therefore please be tolerant while we go through the hoops. Please send only those candidates who have all the must have experiences and can provide verifiable references from last 1-2 years of projects done in US. Please respond with only your pre-existing W2/H1 employees. We reserve the right to work directly with all others. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Microsoft DOTNET ASP, C++, SQL SERVER" group. ------------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------------- For stunning photoshop tutorials, visit: www.psd-help.blogspot.com ------------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------------- -~----------~----~----~----~------~----~------~--~---
