Hi,
I had few queries relating to the feature "Adjusting multiple loan
repayments".
1. The system allows the user to "revert payments" already made by
customers. The feature allows users to revert payments of "active (both
good and bad standing)" and "closed-met obligation" loans. However, on
reverting payments of "Closed-Met Obligation" loan accounts, the status of
the loan account is not changed from closed to active automatically. I'm
unable to understand whether this is by design or if this is a bug.
Please note that until the Closed status is changed to Active, the option
to make payment does not re-appear on the page. So if a payment is reverted
in a closed account, it cannot be paid back once again by the customer.
Please note that when a payment of "Active in Good Standing Loan" is
reverted then the status automatically changes to "Active in Bad Standing".
Thus I was expecting the same kind of behaivour with "Closed-Met Obligation
Loans".
2. Secondly, the system allows a payment to be reverted only when the
"payment in question" has not already been reverted. However, the error
message which pops up on trying to revert an already reverted payment does
not convey the right message. The following message appears:
The amount cannot be adjusted either because the status is not yet
active or because a payment was received at the time of disbursement.
Thanks & Best Regards,
Arpita Adhicary
Business Analyst
IBM India Pvt. Ltd.
2nd Floor, Block A
Embassy Golf Links
Off Indiranagar-Koramangala Ring Road
Bangalore - 560 071
Mobile: +91-9886754331
E-mail: [EMAIL PROTECTED]
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