Create system where we can send mails to customers from a single from address
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Key: MIFOSADMIN-242
URL: http://mifosforge.jira.com/browse/MIFOSADMIN-242
Project: mifos administration
Issue Type: Story
Components: Infrastructure
Reporter: Ryan Whitney
Thread:
http://groups.google.com/group/mifos-adm/browse_thread/thread/ecda9b04d037f456
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Any admin can just manipulate the "From" in their email client to send
from a support address. I'd say replies (or any emails to that address)
should hit a Google Group or a ticketing system. Here's how it might work:
* Joe Admin upgrades SECDEP
* Joe sends email as "Mifos Support" <[email protected]>, notifying
customer of the upgrade
* Customer sees a problem and replies directly to the notification
* Reply goes to the Google Group or automatically enters an issue in a
ticketing system
* Joe or another admin deals with the issue
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Come up with the best way that we can send mails from a single address for all
mail alerts to customers. An automated system would be great, but start with
something manual for now.
One idea - take the mifossupport mailing address and give the web login
information to specific members on the team.
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