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http://mifosforge.jira.com/browse/MIFOSADMIN-242?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel
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Ryan Whitney reassigned MIFOSADMIN-242:
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Assignee: Mifos Admin Queue
> Create system where we can send mails to customers from a single from address
> -----------------------------------------------------------------------------
>
> Key: MIFOSADMIN-242
> URL: http://mifosforge.jira.com/browse/MIFOSADMIN-242
> Project: mifos administration
> Issue Type: Story
> Components: Infrastructure
> Reporter: Ryan Whitney
> Assignee: Mifos Admin Queue
>
> Thread:
> http://groups.google.com/group/mifos-adm/browse_thread/thread/ecda9b04d037f456
> --------
> Any admin can just manipulate the "From" in their email client to send
> from a support address. I'd say replies (or any emails to that address)
> should hit a Google Group or a ticketing system. Here's how it might work:
> * Joe Admin upgrades SECDEP
> * Joe sends email as "Mifos Support" <[email protected]>, notifying
> customer of the upgrade
> * Customer sees a problem and replies directly to the notification
> * Reply goes to the Google Group or automatically enters an issue in a
> ticketing system
> * Joe or another admin deals with the issue
> ---------
> Come up with the best way that we can send mails from a single address for
> all mail alerts to customers. An automated system would be great, but start
> with something manual for now.
> One idea - take the mifossupport mailing address and give the web login
> information to specific members on the team.
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