On Sun, 2010-04-25 at 19:03 -0400, Dylan Bouterse wrote: > We are considering Freshbooks for billing and so far are very > impressed with the simplicity and functionality of Freshbooks. > For those who are using it, what has your experience been? Have > you had any support issues and what has their support response > been like? Have you made any feature requests and have they > been receptive? At this point I'm looking for reasons to not > use it as I can't seem to find any/many. I'd like to see some > sort of agent/reseller integration though.
Dylan, I am not an ISP, but I have several ISP customers who are using FB. I use FreshBooks for my consulting as well. It does a great job of reducing workload for entering payments (because they are somewhat automated if the customer pays online), it can do automated billing and even charge customer's card automatically if you have authorize.net or another processor that supports that feature. As for feature requests, I've made only ONE feature request since I've been using FB (over 2 years now). That feature was added less than 6 months after I asked, and was in beta (which I was able to use) for about 3 of those 6 months. I've been VERY pleased with them. One thing that is a sort of "gotcha", though, is that they are really not a full bookkeeping application, so you'll need to do your "normal" accounting somewhere else. Also there is very little that you can do to automate WISP business processes outside of the actual billing and receiving of payments. This thread started as a followup to a call about how one could go about integrating FB with Mikrotik, but it could be applied to ANY of the common WISP systems. My suggestion to Bryan (I don't think it was Bryan that called, actually) was to use the API that FreshBooks makes available and build a "payment page" or something there that will allow customers to make payments via a web server on your end and then you can automate SOME of those processes by using perl or whatever your preferred language is. I think they have perl, c/c++ and PHP APIs available, though I could be wrong on those options. Use of the API was never something that I needed, so I have absolutely NO experience with that feature of FB. -- ******************************************************************** * Butch Evans * Professional Network Consultation* * http://www.butchevans.com/ * Network Engineering * * http://store.wispgear.net/ * Wired or Wireless Networks * * http://blog.butchevans.com/ * ImageStream, Mikrotik and MORE! * ******************************************************************** _______________________________________________ Mikrotik mailing list [email protected] http://www.butchevans.com/mailman/listinfo/mikrotik Visit http://blog.butchevans.com/ for tutorials related to Mikrotik RouterOS
