On 2012-08-17 4:29 AM, Nathan Findley wrote:
Is it generally accepted as being ok to directly contact the other servers email administrator in order to try to resolve an undelivered email? I am finding myself being berated by the other systems admin for my "unconventional" methods in trying to resolve the matter because I sent him an email asking him to look into the "connection reset by mail" message. I am a total newbie in this arena.
If someone is trying to send me email and my system (for some reason) is dropping connections, I'd want to know. So I don't think a call is unreasonable. If they are berating you for bringing a problem that appears to be on their system to their attention... yikes. I would evaluate if I wanted to do business with such a company. I regularly encounter companies that have either had their email set up incorrectly... or they use a third party for email who isn't set up correctly. In those cases, be prepared for a lot of dumb grunts and "huh?" type sounds. Realistically, they should have their computers taken away before they hurt themselves or break the coffee cup holder. Not a whole lot you can do for them. -Ben _______________________________________________ NOTE: If there is a disclaimer or other legal boilerplate in the above message, it is NULL AND VOID. You may ignore it. Visit http://www.mimedefang.org and http://www.roaringpenguin.com MIMEDefang mailing list [email protected] http://lists.roaringpenguin.com/mailman/listinfo/mimedefang
