Fitur apa yg sampeyan butuhkan ? sekedar ticketing saja atau sampai ke perfomance reporting / SLA ?
kalo yg sudah kampiun ya OTRS ( http://otrs.org/ ) atau RT ( http://bestpractical.com/rt/ ) . Tapi kalo butuh yg simple-simple silahkan pakai osticket ( http://osticket.com/ ) lumayan light, bisa dicustom, support email piping. Cuman minim kalau masalah reporting. tks Kurnia_1 ________________________________ From: Setiaji Kurniawan <[email protected]> To: [email protected] Sent: Wednesday, July 27, 2011 8:03 AM Subject: [ MiteK-L ] Ticketing tools Dear miteker, Ada rekomendasi ticketing tools / helpdesk yang free (non propietary) ? Bagi-2 ya pengalamannya :D -- *- setiaji -* <http://setiaji.wordpress.com> [Non-text portions of this message have been removed] ------------------------------------ ================> HAPUS IKLAN DIATAS DAN FOOTER INI JIKA ME-REPLY <================ Posting : [email protected] Archive : http://www.mail-archive.com/[email protected]/ www.mitek.unibraw.ac.id || himamitek.brawijaya.ac.id ************************************************************************************Yahoo! Groups Links [Non-text portions of this message have been removed] ------------------------------------ ================> HAPUS IKLAN DIATAS DAN FOOTER INI JIKA ME-REPLY <================ Posting : [email protected] Archive : http://www.mail-archive.com/[email protected]/ www.mitek.unibraw.ac.id || himamitek.brawijaya.ac.id ************************************************************************************Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/mitek/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/mitek/join (Yahoo! ID required) <*> To change settings via email: [email protected] [email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
