Kalo helpdesk system buat sendiri aja bang aji, sesuai kebutuhan. untuk coding secara rame2 / team biasanya ada satu server dev yang dilengkapi subversioning.
yang free pake git aja lumayan bagus, bisa di windows or linux :) regards, irfani firdausy ________________________________ From: "[email protected]" <[email protected]> To: [email protected] Sent: Wednesday, July 27, 2011 3:01 PM Subject: Re: [ MiteK-L ] Ticketing tools Pake GLPI, login bisa dihubungkan dgn active directory. Bisa digabungkan OCS inventory -----Original Message----- From: Setiaji Kurniawan <[email protected]> Sender: [email protected] Date: Wed, 27 Jul 2011 14:05:25 To: <[email protected]> Reply-To: [email protected] Subject: Re: [ MiteK-L ] Ticketing tools Fiturnya untuk internal development IT. Jadi semisal ada tiket problem yang masuk, nanti prosesnya akan ditangani oleh siapa. Progress tiketingnya sampai mana. Sekarang kita disini masih pake mailing list untuk menampung semua keluhan,i untuk internal development masih manual, print out di excel lalu dipublish ke email developer yang handle. Target : progres penanganan tiket ini bisa dimonitor by mail. Jadi semacam mailing list yang khusus ke internal development. Tiap ada update koding, langsung deh tuh tiketingnya bisa blast email ke semua anggota tim dev. Capek juga ya kalo ada interface lagi, misal buka aplikasi tertentu hehehe kira-2 ketinggian gak ya targetnya. 2011/7/27 kurnia_1 <[email protected]> > Fitur apa yg sampeyan butuhkan ? > sekedar ticketing saja atau sampai ke perfomance reporting / SLA ? > > kalo yg sudah kampiun ya OTRS ( http://otrs.org/ ) atau RT ( > http://bestpractical.com/rt/ ) . > Tapi kalo butuh yg simple-simple silahkan pakai osticket ( > http://osticket.com/ ) > lumayan light, bisa dicustom, support email piping. > Cuman minim kalau masalah reporting. > > tks > Kurnia_1 > > > > ________________________________ > From: Setiaji Kurniawan <[email protected]> > To: [email protected] > Sent: Wednesday, July 27, 2011 8:03 AM > Subject: [ MiteK-L ] Ticketing tools > > Dear miteker, > > Ada rekomendasi ticketing tools / helpdesk yang free (non propietary) ? > Bagi-2 ya pengalamannya :D > > > > -- > *- setiaji -* <http://setiaji.wordpress.com> > > [Non-text portions of this message have been removed] ------------------------------------ ================> HAPUS IKLAN DIATAS DAN FOOTER INI JIKA ME-REPLY <================ Posting : [email protected] Archive : http://www.mail-archive.com/[email protected]/ www.mitek.unibraw.ac.id || himamitek.brawijaya.ac.id ************************************************************************************Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/mitek/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/mitek/join (Yahoo! ID required) <*> To change settings via email: [email protected] [email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
