trims gan, menuju tkp. wew oracle ane ngga ngerti gan, masih setia pake ms sql server gan..
2011/7/28 irwan husein <[email protected]> > mantis : http://www.mantisbt.org/ , sebenernya bug tracking sih gan, tapi > bisa dioprek kok > remedy : http://www.bmc.com/ > > ISAT pake Siebbel nya oracle gan, yang ngerjain accenture > yang lama dia bikin from the scratch pake WebLogic > > > ________________________________ > From: Setiaji Kurniawan <[email protected]> > To: [email protected] > Sent: Thursday, July 28, 2011 1:31 PM > Subject: Re: [ MiteK-L ] Ticketing tools > > > > hehehe apa aja boleh lah gan, yang penting pas buat kebutuhan :D > mantis ? remedy ? link nya dong gan .. > > 2011/7/28 irwan husein <[email protected]> > > > versi pertama java + oracle gan, > > trus di convert ke oracle + php + flex > > > > owh, yang open source yah :D > > mohon maaf ndak baca dari atas > > > > pake mantis gimana? > > ato sekalia remedy? ;)) > > > > > > ________________________________ > > From: Setiaji Kurniawan <[email protected]> > > To: [email protected] > > Sent: Thursday, July 28, 2011 10:29 AM > > Subject: Re: [ MiteK-L ] Ticketing tools > > > > > > > > Pake apa om :D > > > > 2011/7/28 irwan husein <[email protected]> > > > > > Saya ada mas, > > > dipakai di salah satu operator untuk melayani complaint yang berkaitan > > > dengan network, > > > dari 2006 s.d sekarang > > > > > > > > > ________________________________ > > > From: Setiaji Kurniawan <[email protected]> > > > To: [email protected] > > > Sent: Wednesday, July 27, 2011 2:05 PM > > > Subject: Re: [ MiteK-L ] Ticketing tools > > > > > > > > > > > > Fiturnya untuk internal development IT. Jadi semisal ada tiket problem > > yang > > > masuk, nanti prosesnya akan ditangani oleh siapa. > > > Progress tiketingnya sampai mana. Sekarang kita disini masih pake > mailing > > > list untuk menampung semua keluhan,i untuk internal development masih > > > manual, print out di excel lalu dipublish ke email developer yang > handle. > > > > > > Target : progres penanganan tiket ini bisa dimonitor by mail. Jadi > > semacam > > > mailing list yang khusus ke internal development. Tiap ada update > koding, > > > langsung deh tuh tiketingnya bisa blast email ke semua anggota tim dev. > > > Capek juga ya kalo ada interface lagi, misal buka aplikasi tertentu > > hehehe > > > kira-2 ketinggian gak ya targetnya. > > > > > > 2011/7/27 kurnia_1 <[email protected]> > > > > > > > Fitur apa yg sampeyan butuhkan ? > > > > sekedar ticketing saja atau sampai ke perfomance reporting / SLA ? > > > > > > > > kalo yg sudah kampiun ya OTRS ( http://otrs.org/ ) atau RT ( > > > > http://bestpractical.com/rt/ ) . > > > > Tapi kalo butuh yg simple-simple silahkan pakai osticket ( > > > > http://osticket.com/ ) > > > > lumayan light, bisa dicustom, support email piping. > > > > Cuman minim kalau masalah reporting. > > > > > > > > tks > > > > Kurnia_1 > > > > > > > > > > > > > > > > ________________________________ > > > > From: Setiaji Kurniawan <[email protected]> > > > > To: [email protected] > > > > Sent: Wednesday, July 27, 2011 8:03 AM > > > > Subject: [ MiteK-L ] Ticketing tools > > > > > > > > Dear miteker, > > > > > > > > Ada rekomendasi ticketing tools / helpdesk yang free (non propietary) > ? > > > > Bagi-2 ya pengalamannya :D > > > > > > > > > > > > > > > > -- > > > > *- setiaji -* <http://setiaji.wordpress.com> > > > > > > > > > > > > [Non-text portions of this message have been removed] > > > > > > > > > > > > > > > > ------------------------------------ > > > > > > > > ================> HAPUS IKLAN DIATAS DAN FOOTER INI JIKA ME-REPLY > > > > <================ > > > > Posting : [email protected] > > > > Archive : http://www.mail-archive.com/[email protected]/ > > > > www.mitek.unibraw.ac.id || himamitek.brawijaya.ac.id > > > > > > > > > > ************************************************************************************Yahoo! > > > > Groups Links > > > > > > > > > > > > > > > > [Non-text portions of this message have been removed] > > > > > > > > > > > > > > > > ------------------------------------ > > > > > > > > ================> HAPUS IKLAN DIATAS DAN FOOTER INI JIKA ME-REPLY > > > > <================ > > > > Posting : [email protected] > > > > Archive : http://www.mail-archive.com/[email protected]/ > > > > www.mitek.unibraw.ac.id || himamitek.brawijaya.ac.id > > > > > > > > > > ************************************************************************************Yahoo! > > > > Groups Links > > > > > > > > > > > > > > > > > > > > > > -- > > > *- setiaji -* <http://setiaji.wordpress.com> > > > > > > [Non-text portions of this message have been removed] > > > > > > > > > > > > > > > [Non-text portions of this message have been removed] > > > > > > > > > > > > ------------------------------------ > > > > > > ================> HAPUS IKLAN DIATAS DAN FOOTER INI JIKA ME-REPLY > > > <================ > > > Posting : [email protected] > > > Archive : http://www.mail-archive.com/[email protected]/ > > > www.mitek.unibraw.ac.id || himamitek.brawijaya.ac.id > > > > > > ************************************************************************************Yahoo! > > > Groups Links > > > > > > > > > > > > > > > > -- > > *- setiaji -* <http://setiaji.wordpress.com> > > > > [Non-text portions of this message have been removed] > > > > > > > > > > [Non-text portions of this message have been removed] > > > > > > > > ------------------------------------ > > > > ================> HAPUS IKLAN DIATAS DAN FOOTER INI JIKA ME-REPLY > > <================ > > Posting : [email protected] > > Archive : http://www.mail-archive.com/[email protected]/ > > www.mitek.unibraw.ac.id || himamitek.brawijaya.ac.id > > > ************************************************************************************Yahoo! > > Groups Links > > > > > > > > > > -- > *- setiaji -* <http://setiaji.wordpress.com> > > [Non-text portions of this message have been removed] > > > > > [Non-text portions of this message have been removed] > > > > ------------------------------------ > > ================> HAPUS IKLAN DIATAS DAN FOOTER INI JIKA ME-REPLY > <================ > Posting : [email protected] > Archive : http://www.mail-archive.com/[email protected]/ > www.mitek.unibraw.ac.id || himamitek.brawijaya.ac.id > ************************************************************************************Yahoo! > Groups Links > > > > -- *- setiaji -* <http://setiaji.wordpress.com> [Non-text portions of this message have been removed] ------------------------------------ ================> HAPUS IKLAN DIATAS DAN FOOTER INI JIKA ME-REPLY <================ Posting : [email protected] Archive : http://www.mail-archive.com/[email protected]/ www.mitek.unibraw.ac.id || himamitek.brawijaya.ac.id ************************************************************************************Yahoo! 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