Michael Comella wrote on 12.11.2015 19:16:
Hey Ben.
On Tue, Nov 3, 2015 at 3:28 PM, Ben Bucksch <[email protected]
<mailto:[email protected]>> wrote:
for me "onboarding" would be a synonym to "first run" anyway. You
seem to be thinking of a lot more than that.
To me, "onboarding" is the overarching experience of introducing a
user to the product and "first run" is just one vector with which to
do that. "First run" in our context currently refers to the slides
that show only the first time you run Fennec.
Onboarding is a continuing experience – we can introduce features to
the user that they may not have seen before (e.g. if the user hasn't
pressed the tabs tray button after seeing it 100 times, maybe we can
display a tooltip – a "contextual hint" in our context – to introduce
the user).
It's important to note that the each part of the onboarding experience
shouldn't stand on its own. For example, we can do the tabs tray
tooltip or we can do a tabs tray first run slide, but should we do
both? How might that affect the user? Will they be annoyed?
When we add features to onboarding, we should look at what's already
there and how we may need to alter it to provide the best experience.
You might have more luck of creating mindshare by creating a wiki
page where you describe your philosophy, with importance, reasons,
dos and don'ts etc.. A page (with pictures) can express a lot more
background than a single word.
Hey Michael,
what you write above already fairly well communicates the concept of
"onboarding", much better than a single word does. Why not start with a
wiki page just with that text? You can then later amend it with links to
pages that show specific ways to take users on board, but that can be a
progressive process as you say.
I took the liberty to create page
https://wiki.mozilla.org/Mobile/Onboarding . Michael, please feel free
to edit it to your heart's content. Or even delete it again, if you
think that was ill-advised. (Ditto Margaret.)
Michael, thanks for your input and ideas!
Ben
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