* This is the modus mailing list * You also have to option to tag and release, I have one person of 6000 that does this, he filters on his end with a mail rule and searches his spam folder if he feels he has missed something.
John -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bill Rakowitz Sent: Thursday, November 20, 2003 11:12 AM To: [EMAIL PROTECTED] Subject: [Modus] false positives * This is the modus mailing list * -----Original Message----- We do a lot of hand holding here, so we interface with our customers quite a bit. Maybe that's why we are hearing the complaints of false positives. We are a smaller shop, and talk to many of our customers weekly if not every few days. They have always been honest with us, and told us what they think. We encourage that. I can't help but wonder if some running M3 are so much larger, and don't have that communication with the customer, that they really don't know how many false positive issues their users are having. Just a thought...not saying it is that way, but there are several on this list that are having the problem, so it's not a fluke. _______________ Hi Jim, We are a small rural company in a community of 2000 people. I understand living among your customers and getting their honest feedback. We hold quite a few hands also :) Modus 2 was not doing the trick for us. The feedback from customers was that there was no spam filtering at all, or that it was only reducing the amount of spam by a small amount while still leaving quite a few junk messages that had to be dealt with. Next, customers reported that Modus 3 effectively turned off spam. As a few weeks passed, customers began reporting some false positives. This is where we began educating the customer on actually viewing the sieve report, release and white listing functions. We also advise the customer that if viewing the sieve report is too much trouble, we can deliver all messages to their inbox (turn off filtering). So far, I've only had one taker on this option. Which option is better? We put our money on the occasional false positives, but allow the customer to ultimately decide. Bill Rakowitz YK Communications ** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line. ** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line.
