Hello All,
   Peter brings up a great point that has been touched on briefly in other posts and that is cost. Linenbacking/restorations charges run the gamut in our hobby. I have several customers that use linenbackers that offer "unbelievable" prices. Many of those same customers complain regularly about the service or the length of time it takes to get a poster back. As most of you know, I use Sylvia Locken at Precision Restoration. Not only does Sylvia give me a 2 -3 week turnaround (never longer), she picks up my items directly from my facility (that is a 2 hour drive for her), and returns them done on the highest quality materials available, beautifully restored and on top of all that gives me a great price that I pass on to my framing customers.  If I have a situation where a customer needs something back within a week, Sylvia accommodates me.  To me, that is incredible service. On average my cost is about $20-$25 more than these "cut-rate" linenbacking specials. It is worth every penny of that to me for all that I get. As Peter said, he has learned a healthy lesson that everything has it's cost. 
 
 I recently had a customer who brought in a one sheet for me to frame that he had just had returned from the linenbacker.  As we tried to get it out of the tube, not only was the fabric very coarse but masa paper had not been used but some other form of paper that was cream colored. The poster had a few bubbles in it where it had lifted from the backing. On top of that it wasn't really restored, the linenbacker had just taken some colored pencils and lightly touched up the fold lines.  I pointed those things out and he said "Oh well, I only paid $110 to have it done."  Wow, I wouldn't have paid $50 to have that job done.
 
    There are so many talented linenbackers in our hobby. I just did two pieces for Toochis that were done by Susan Olson. One was a 30x40 that Susan did an incredible job on, all the correct materials and the restoration job was great. I have done several pieces recently that were done by Jaime Mendez and the client was extremely happy with them and told me of the awful shape they were in when he gave them to Jaime. I get posters to frame that have been done by linenbackers all over the country, many of them excellently done.  I mention these two instances because the clients told me that their posters were in horrible shape before the work was done. The work, in my estimation, was so clean it was truly amazing. That's a lot, coming from me, who has seen thousands of posters linenbacked and restored over 30 years in the hobby.
 
     So, that's my two cents. Thanks for listening.
 
Sue Heim
(800) 463-2994
----- Original Message -----
From: P Molitor
Sent: Thursday, August 05, 2004 8:57 AM
Subject: [MOPO] My $.02 on Eugene Hughes

Nobody axed me but here it is...
 
I've been getting work done by Eugene since his days in the midwest.  It's gotten consistently better and better and I've progressively trusted him with my more cherished items and not been disappointed by the quality of his work.  I've referred many people to him and plugged him on the e-waves as being worth checking out.
 
He currently has had 5 posters of my babies since mid-May.  I got an update in Mid July saying they would hopefully be done in a few weeks (!).  As I had an important trade involving two of the posters I literally begged to get them completed asap and was told they would hopefully get sent out "next week".  Well, needless to say I still haven't received them and the trade is now thouroghly blown.
 
Am I worried that I won't get them back?  No.
 
Am I worried that they won't be professionally restored when they do come back?  No.
 
Did I get a great price?  Yes (but have learned a healthy lesson that everything has it's "cost").
 
Am I annoyed that it cost me a trade I really, really wanted to do?  You bet.
 
I think the relationship between collectors and conservators is much like the one betwixt patients and doctors and when the trust that has been built up over many years is breached, it takes some getting used to.
 
I agree with those that have said that a simple explanation as to what was/is going on (in private, not necessarily posted to this list) would go a long way to allaying any fears.  I can be quite understanding/gullible to the circumstances of others.  Four or five words would eliminate this whole brouhaha.
 
--Peter
(Who wishes he could travel as much as his posters!)


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