I did not mean for it to become a duping session on Eugene when I originally posted my message about how Eugene (or anyone) could have avoided all of this fuss on the list  by just letting their customers know there would be a delay in their order. I only wanted to point out to everyone who has customers that it is always easier to send a "pre-emptive" courtesy email when you get behind, or have a family emergency or whatever. This puts people's minds at ease and lets them know that they have not been forgotten and that they can stop going to the mailbox in anticipation every day (which really gets irritating and depressing if you're expecting something and it is continually not arriving).
 
Or, if the situation is such that sending individual emails isn't practical, you can send just one notice to a public forum like this, so that people in general will know and can tell others. I mean, it's a given that a forum like this is where one of your customers is likely to finally -- out of desperation, if they haven't had a response after several inquiries -- post a public message of their own like:
 
"Hey, has anyone heard from ________________ lately? I've been expecting a package and it hasn't arrived and _______________ is not responding to my emails"
 
Before that happens, if you send a notice informing the community that there is a "situation", you avoid these kinds of public inquiries in the first place and all the fuss that can result from it.
 
Look, you don't have to pour out your problems to the world. You don't have to go into personal and private details. You don't have to sound defensive. You just have let people know that there is something happening. I hereby place this sample of such a message in the public domain for future reference. Anyone who needs to can feel free to use it and save themselves and everyone else the unnecessary grief next time:
 
"Hi everyone! This is _________________ writing to say that I've had an unexpected situation come up and that I'm running behind a little on  _______________. Don't worry, I'll get things squared away as soon as I can and send  ________________  to you as quickly as possible."
 
-- JR
 
Visit the MoPo Mailing List Web Site at www.filmfan.com
___________________________________________________________________
How to UNSUBSCRIBE from the MoPo Mailing List
Send a message addressed to: [EMAIL PROTECTED]
In the BODY of your message type: SIGNOFF MOPO-L
The author of this message is solely responsible for its content.

Reply via email to