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I did not mean for it to become a duping session on Eugene when I
originally posted my message about how Eugene (or anyone) could have avoided all
of this fuss on the list by just letting their customers know there would
be a delay in their order. I only wanted to point out to everyone who has
customers that it is always easier to send a "pre-emptive" courtesy email when
you get behind, or have a family emergency or whatever. This puts people's minds
at ease and lets them know that they have not been forgotten and that they can
stop going to the mailbox in anticipation every day (which really
gets irritating and depressing if you're expecting something and it is
continually not arriving).
Or, if the situation is such that sending individual emails isn't
practical, you can send just one notice to a public forum like this,
so that people in general will know and can tell others. I mean, it's a
given that a forum like this is where one of your customers is likely to
finally -- out of desperation, if they haven't had a response after several
inquiries -- post a public message of their own like:
"Hey, has anyone heard from ________________ lately? I've been expecting a
package and it hasn't arrived and _______________ is not responding to my
emails"
Before that happens, if you send a notice informing the community that
there is a "situation", you avoid these kinds of public inquiries in the
first place and all the fuss that can result from it.
Look, you don't have to pour out your problems to the world. You don't have
to go into personal and private details. You don't have to sound defensive. You
just have let people know that there is something happening. I hereby place this
sample of such a message in the public domain for future reference. Anyone
who needs to can feel free to use it and save themselves and everyone else the
unnecessary grief next time:
"Hi everyone! This is _________________ writing to say that I've had an
unexpected situation come up and that I'm running behind a little on
_______________. Don't worry, I'll get things squared away as soon as I can
and send ________________ to you as quickly as possible."
-- JR
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- Re: [MOPO] Eugene Hughes- sympathys fluffhead
- Re: [MOPO] Eugene Hughes- sympathys Shelly Whitworth-King
- Re: [MOPO] Eugene Hughes- sympathys Twonine5
- Re: [MOPO] Eugene Hughes- sympathys Tom Martin
- Re: [MOPO] Eugene Hughes- sympathys Gordon DeVinney
- Re: [MOPO] Eugene Hughes- sympathys fluffhead
- Re: [MOPO] For Future Reference JRS MoviePosterBid.com
- Re: [MOPO] For Future Reference E hughes
- Re: [MOPO] For Future Reference Jim Episale
- Re: [MOPO] For Future Reference JRS MoviePosterBid.com
- Re: [MOPO] For Future Reference Bruce Hershenson
- Re: [MOPO] For Future Referen... Vaughn K. Mann

