I have filed several claims for damaged items both with Fedex and the USPS. Both items were under $500. I always got a refund from Fedex including an item shipped from overseas. With the post office, claims can vary. Sometimes they want me to establish the value of an item in order to claim the insured value. In regard to ebay sold or purchased items, I have had to furnish a printed copy of the auction results to establish the value of the item and then had to file an appeal after my claim was denied. Both Fedex and USPS will ask for the packing materials to establish proper packing. If you receive a damaged item or a fail to receive a shipped item, the claim must be filed by the shipper even though the packing materials are with the recipient. Always tell the buyer to keep the packing materials so that they can be turned in to the Post Office. Fedex will come by and pick up the damaged item and packing box. They will also pay the claim and allow the buyer to keep the damaged item. Neither will refund you for shipping charges. The requirements vary from office to office. Just keep bitching about it until they pay up. Ralph Plumb
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