Hi Shelly,
That was Natalie on MoPo, not me - Nathalie.
Nathalie
Shelly Whitworth-King wrote:
Hi Nathalie
No, I'm afraid to say this isn't just you, my partner sells via eBay and has only recently received a similar payment notification where the buyer put in a ridiculous figure of $1 for shipment charges from the UK to the USA. Despite the fact that the eBay template and all correspondence stated very clearly what the shipment options and costs were.
All that seemed to have been ignored.
It's amazing how many buyers do not read the instructions and when they are 'reminded' again about the shipment costs, they behave as if the seller is being underhand or asking for the moon on a stick.
It's enough to make you want to tear your hair out at times.
As an added note, it is suprising how often this happens with those who pay under $15 for their pieces while the buyers of more expensive items, rarely quibble and pay quickly and politely.
Persevere, but my advice is to be firm.
Shelly
----Original Message Follows---- From: Natalie <[EMAIL PROTECTED]> Reply-To: Natalie <[EMAIL PROTECTED]> To: [email protected] Subject: [MOPO] Does this happen to you too? Date: Fri, 25 Feb 2005 16:09:30 +1100
Or is it just me?
People make up their own postage costs (often drastically underfunded), and send me Paypal payments. They never email beforehand, I just get a payment notification email, saying that <insert name here> has sent me x amount of dollars. I even had one claim that she emails asking for postage costs and people never get back to her, and that's why she does it. In all my time on ebay, that has never been a problem.
Even worse are the Australian bidders sending me PP payments, I live on a tiny budget, I NEED those Aussie payments in my bank account so I can send those auction wins out. Even had one send me PP AFTER I sent her my end of auction email, giving her totals in Australian dollars and the appropriate acceptable payment methods. I'm not inflexible on this issue either, many want direct deposits in two days after the auction, I say 7 days is preferred (it's only after 14 I get a bit narky) and you can pay by any method you like.
My auctions are not always fully detailed with T&C, because most of the time I only list when listing is free or very cheap, and they are often a rush job, but I DO answer emails promptly (most of the time).
Am I doing something wrong? I know I should draft up some T&C, but I just never get around to it. I wouldn't even be listing in summer if it wasn't for the specials on listing.
Natalie
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