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While I'm sure Bruce wasn't shilling. Having
an employee use an eBay account to place bids for late-registering major auction
bidders means that that account was an emovieposter account. Then, using
that account to place private bids crosses the line. There should have
been two separate accounts...
Cheers,
Bob
----- Original Message -----
Sent: Wednesday, April 06, 2005 10:30
PM
Subject: Re: [MOPO] Bruce's Explanation
of The Situation with eBay
In regard to an associate bidding - I have little doubt that
Bruce's associate's bidding was meant for himself and not otherwise intended
to advance any ulterior agenda. However, having only been made aware of
this now, bidders can only wonder what better knowledge and information
Phillip might have had being an associate than they have had?
In dealings where there is a fiscal interest among some
parties different than others, there should be no possible way for anyone to
be advantaged unless all other participants agree to that or that there really
is no advantage. There certainly could be an appearance that fairness
was not the same across the board, even moreso, when the bidding was "removed"
to another mode, whatever ebay suggested.
This element of the complaint by ebay was partly facilitated
by ebay so shouldn't necessarily have been any of the basis for
deregistration. Nevertheless, all parties seemed to have made lapses
of judgment. Surely Phillip could have exercised his collecting via other
means (everything comes up sometime on ebay) or other bidders should have been
told and given the option to bid or not, or voice an opinion. Bruce has extolled his reputation for fairness and bidders have
been asked to accept that proper judgment was applied in this matter and
otherwise - and maybe nothing bad happened vis-a-vis other bidders;
but bidders don't know for sure and have no way to determine that
beneficence prevailed, though they might have faith it was based on
what else he has demonstrated.
Having practiced law for 25 years, the one thing that must
be understood by all counsel when considering whether to act for parties with
possibly contending interests is: if it looks like it might be a
conflict of interest, it actually IS, until it is not. To paraphrase the
legal maxim about how to proceed: not only must fairness be done among the
parties, it must be seen to be done.
Hopefully, this particular matter should be something that
can be resolved by Bruce and his customers.
Craig
Vancouver
----- Original Message -----
Sent: Wednesday, April 06, 2005 2:46
PM
Subject: [MOPO] Bruce's Explanation of
The Situation with eBay
Since Bruce is no longer a member of MOPO I am taking it upon
myself to foward this message from him , which he just sent to his
newsletter subscribers, to this list:
"This is Bruce
Hershenson. This morning (April 6th), without warning, eBay closed
all of my 1,500+ newly listed items, and called me to tell me I was
about to be "indefinitely suspended from eBay". I asked if
I could have an hour to appeal this decision to eBay, and was told
that was impossible.
Thirty minutes later all the auctions were closed and my account now
reads "not a registered user". This after 160,000+ sales in
five years, with 110,000 positive feedbacks (against only 12
negatives, likely an eBay
record!). I called eBay
and was told that I had been indefinitely suspended because I had
"repeatedly violated their rules" (selling items that were in their
VERO program, selling items not allowed, such as a "Mein
Kampf" movie poster, etc) and that they believed they had located a
second account that I was using to place bids on my items, and that
this, combined with my many past offenses, was why I was being
"indefinitely suspended from
eBay". Let me explain
about the second account. My main computer expert is Phillip
Wages and he is a poster collector. When Phillip started working
for me four years ago, he started bidding on a few of my items, to add
to his collection. This
worked out fine for a few months, until eBay called me and told me he
could not bid on my items using his own name. The person explained
that what mattered was the appearance of impropriety.
I asked what would be the difference if Phillip had a friend bid on
items for him, and the person said that would be fine, as long as he
wasn't bidding through his own
account. Phillip began
to bid with a friend's account. Over the next couple of years he
purchased items on this account for his collection. He also used this
account to place some bids for people who did not register for our
major auctions in time, giving those who had missed registering
the chance to bid. I
feel that this bidding on Phillip's part was sanctioned by eBay, given
that they said he could bid through a friend's account and
he did. As to the
"numerous other violations" the eBay employee cited, they were all
minor items where I unknowingly violated one of their many confusing
rules, and in every case I chose to let eBay end the auction rather that
contest their ruling, even though I believed it to be incorrect in
almost all cases, for I might well have spent hours writing
many e-mails to get them to allow me to sell a five or ten dollar
item. But now they are saying those "violations" make me a
"repeat offender", so maybe I should have fought each and every one of
them. Somehow eBay has
now decided that Phillip's bidding was in violation of their policy (even
though he bid via the method their employee suggested) and the
"numerous other violations" (commonplace among all high volume
sellers) were never an issue at all, until they served eBay's need to
now suspend me
indefinitely. I can't
help but feel that this ruling on eBay's part is directly connected to
my public criticism of some of their methods for the
past two years. The past month I have posted to a
"super-PowerSellers" eBay discussion board, and I wonder if my candid
posts there are not directly the reason for my "indefinitely
suspension from eBay"!
Perhaps this is a blessing in disguise. I have made it
clear that I have long wanted to sell somewhere other that eBay.
Maybe this is the time to make this move. I am considering three
options: 1) I can appeal
to eBay and see if they will reverse
their unfair action.
2) I can begin selling on another auction site, just as I
did from 1990 to 2000 with Christie's and Howard
Lowery. 3) I can invest
in auction software and auction from my
own site. I will take
a few days and decide which course of action to follow. In the
meantime, I want to thank the hundreds of you who have already contacted
me voicing your support (news travels fast!). Many of you have
asked what you can do to help, and honestly, right now
there is nothing that needs be done. I firmly believe this is a
momentary glitch in the big scheme of things, and that ultimately
everything will surely work out for the
best. Of course I will
e-mail you again once I have more news to report!
Bruce
Hershenson"
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