While I feel the feedback system is a viable one, sometimes people don't consider the whole situation before they leave their feedback. I have been on Ebay for 8 years and up to about a month ago had 100% positive feedback. I work hard to maintain that. Then one day I go in and am about to post some listings and I see my feedback is 99.8. I did a doubletake. So, I go in and someone had left me neutral feedback on two orders. He had ordered two different size frames from two different auctions. Many of you are my customers so you know how well we wrap the frames and the lengths we go to ensure complete satisfaction. We bubblewrap each frame and then put a huge dayglo green label on the front of the bubblewrap that says "if you receive any damage, call us immediately and we will take care of it".
So, this customer received both his frames and one frame had a slight bend in one of the frame legs from shipping. He never called me, never gave me the opportunity to send him a replacement, just left his feedback. So, I called him. He says "no problem", I just put it on my vice I have in my garage and gently pulled out the slight bend. You can't even tell now". So, I asked him why he didn't call me before he left feedback. His response was that the bend was so slight, he knew he could fix it quickly himself. He reminded me that he didn't leave "negative" feedback, but neutral on both orders, even though only 1 leg of 1 frame had the bend. He also added that at first he thought they were just like the plastic frames he bought from his local hobby shop, but once he opened them up he saw they came with 1/8" thick plexiglass and were constructed very nicely he saw they were high quality. He said he liked them a lot and would be ordering more. He said he left his feedback right as he saw the bent frame leg before he actually looked at the whole frame. Now, he did leave neutrals on both auctions, but he included in his comments that the frames were cheaply made, how he was at fault for not investigating further, etc. He said he jumped the gun with his "feedback" before he actually looked at the frames entirely and now, would not have left that feedback. I ask him to contact Ebay and tell them he had made a mistake or at least go back into the feedback and write that he had jumped the gun, etc. Of course, he never did, so he won't be buying my frames again! Now, of course, I had nothing to do with the damage. We ship about 1500 frames a month and every two or three months, we get a bent leg and occasionally a broken piece of plexiglass. That is pretty good odds, even though I wish it was no damage ever. I know I'm dreaming. The point is, my 100% positive feedback is gone due to a situation totally out of my control. I am very careful when I leave feedback for someone as I know it can mean a lot to their situation. Sue www.hollywoodposterframes.com<http://www.hollywoodposterframes.com/> ----- Original Message ----- From: Patrick Michael Tupy<mailto:[EMAIL PROTECTED]> To: [email protected]<mailto:[email protected]> Sent: Thursday, July 17, 2008 9:58 AM Subject: Re: [MOPO] Leaving Bad Feedback Michael, I left bad feedback for the first time and did it three times with three different Sellers. The reason: They got paid on time, but never responded to email and never shipped the items. Ebay has suspended two of these Sellers. So weird that they had great feedback right up to the time I'd purchased items. Then they had a string of 8-10 Buyers leaving Neg feedback due to never receiving the items purchased. Claims filed, but I have even less faith in PayPal than I do in Ebay, so that $ is likely gone. Patrick ps: I should note that none of these Sellers were selling posters. On Jul 17, 2008, at 6:47 AM, Michael B wrote: how often do you ACTUALLY leave bad feedback? do you do it sparingly, and for what reason? deceptive description grossly and deceptive? forever to ship or bad packahing causing damage? ???? ??? ?? ? michael ---------------------------------------------------------------------------- The Famous, the Infamous, the Lame - in your browser. Get the TMZ Toolbar Now<http://toolbar.aol.com/tmz/download.html?NCID=aolcmp00050000000014>! Visit the MoPo Mailing List Web Site at www.filmfan.com<http://www.filmfan.com/> ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content. Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [EMAIL PROTECTED] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content. Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [EMAIL PROTECTED] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
