Just to throw in my two cents, my experiences with Chris have been
uniformly good, and I continue to use him regularly. It's not my place
to make excuses for Chris, but I know that he and his wife had their
first baby within the past year, so maybe the crankiness has to do
with a lack of sleep. ;)
Greg Pflugfelder
Quoting Eric Melanson <[EMAIL PROTECTED]>:
Maybe my experience is unique and it has been more than 5 years since I
have sent work, but my experiences in the past with Chris Cloutier have
been entirely different that Andrea's, but I certainly would not
tolerate rudeness from someone, nay anyone, who is supposed to be
performing a service that you are paying for.
I believe that Chris has backed and done some partial restoration on at
least 25 or so pieces I sent him...some what I would politely call "very
rough" to say the least. One example was "the Egyptian" which came back
to me beautifully restored. When I dealt with Chris, he gave me upfront
costs for what needed to be done, and realistic turnarounds which were
not necessarily quick, but I was never disappointed with his results and
his expectations for turnaround times were as promised.
At the time I used him, he was not set up to do 3 sheets or large French
posters, so I sent 3 items to Jaime Mendes, who also did terrific work
backing them and doing some light fold restoration. I would put the
quality of work I received from Jaime and Chris on a equal par.
At the end of the day, any business rests not only on the quality of its
services, but how it treats its customers. This hobby is largely a word
of mouth one and I would think every restorer would appreciate that.
Now, as always, the consumer has a choice.
Eric Melanson
[EMAIL PROTECTED]
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