Well played, Sue. You have always been fair and fair-minded to both
sides and Chris Cloutier's transgressions
are clearly egregious enough to warrant removing his link from your
page. I know you are not someone who
would support such poor behavior nor would you deserve any guilt by
association.
Thanks to Andrea, et al for their 'Head's Up' on this hack human. We
do not need to encourage nor excuse
such unprofessional and detestable behavior.
In all things, be better...
Patrick
On Oct 28, 2008, at 8:44 AM, Susan Heim wrote:
Hello All,
I have Posterfix listed as a link on my website. I have had
customers over the years send me posters that Chris had restored
and hadn't ever heard anything negative about his business. When
Andrea asked me about him as a potential source for linenbacking, I
told her my experiences and that was that. However, with the
history in this hobby of certain linenbacker/restorers and then not
getting responses to emails, I can understand her worries. When one
promises a product by a certain time and doesn't deliver, the
customer has every right to inquire. Andrea has forwarded to me the
emails she and Chris exchanged. So, I have seen both sides of the
emails. I have to say that I am flabbergasted. The comments from
Chris were so despicable and rude that there is no explanation or
excuse that could be given. I know to some it might not matter so
much anymore in our culture, but this is not just a business
speaking to a customer, this is a man speaking to a woman. The
language and names he called her were so vile and, in my opinion,
totally unwarranted based on her inquiries.
I know that business owners sometimes see customers as pains
in the rear end. Some are, and I am not of the mind that the
"customer is always right", but the customer, in this case, paid
for the product and has a right to expect certain results, not
conduct and language that I saw in these emails. I am immediately
removing his link from my website.
Sue
wwww.hollywoodposterframes.com
(800) 463-2994
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