Jeff, Let's clarify your message. 1. You wanted a trimmed poster restored but instead of you yourself going in to the gallery you gave to a friend and longtime client of the gallery (which speaks to some degree a satisfaction of their work.) The burning question, if so particular, why didn't you go in yourself? But you didn't let's proceed. 2. Poster would have had to have had partial restoration to one side and a completely new border. ......... a border that could not in any way have matched the other three sides due to variations in tone and texture. The evening out is quite a common touch up or it would have looked a bit odd don't you think? A whitish right hand stripe that all but blends into the white of the excess linen, and then varying shades of toned off white to beige original paper on the remaining three borders. 3. Since you didn't take the poster in yourself you have no idea what was discussed between your mule and the gallery. You may have given instructions to your mule, but you have no way of knowing if that was conveyed clearly or to your specific detail. 4. Upon completion you were displeased and posted on several sites and emails expressing your discontent (this was like two years ago right?) 5. She asked you to return the poster as any reputable linen backer (or business) would offer and make it right by you. However you flatly refused with no rational explanation save for some vague paranoia that it might be at further risk..........? 6. You found another backer who is a very talented restorer and a truly wonderful person (authenticator, maybe not so much) I take no issue with that . 7. But you claim that non archival ink was used in the repair. That I categorically question as you say Poster Mountain was able to correct.......what with more over painting? ..........no they were able to remove the balance correction. I doubt seriously his claim of non-water based paint. Actually that isn't true, I doubt your claim on non-water based paint use. 8. Now you claim you were due a refund. Never mind not being present upon delivery, not giving specific instructions to your likes and dislikes directly to the gallery, having no way in knowing exactly the instructions or directions expressed by your mule ( a longtime satisfied customer) and not returning in person so as to give the gallery an opportunity to make it right to your specific wishes. 9. Do you expect say an automotive shop to issue you a refund simply by a phone call because you had a friend drive your car in for an oil change and you aren't convinced or certain they used the right viscosity standard of your specific desire? And then when they offer to you to bring in your car for another oil change, you refuse saying you don't trust them with your car, post on a website their crappy service and go to Jeffi-Lube ? freeman In a message dated 12/5/2009 7:45:40 P.M. Pacific Standard Time, [email protected] writes:
My FIRST linen backing experience was with Jacobson and her outfit.. she was recommended by a collector friend, who used her almost exclusively. Her mystery, unnamed restorer did SLOPPY work to the piece my friend had taken to her.. first, he airbrushed ALL the borders on this piece--this was NOT asked for. In addition, the paint used was a NON water based paint, so even if i wanted it removed, i cannot. There was airbrush over spray and then when both myself and the friend who recommended (and who took my piece to her), and asked why the entire border was painted and made to look like a freshly painted wall, she lied to my friend / her client and said that the complete border painting had NOT been done, when it was obvious it had been. I was horrified, to say the least, when i first unrolled the linen. And this all occurred because 1/4" had been trimmed along the length of ONE border and I wanted that restored and blended in with the 80 year old paper (this is a prewar belgian, from 1927). Because of this debacle, i discovered John Davis and Poster Mountain. I was actually on my way to show debi and decided i was NOT leaving this piece in her hands a second time, choosing to go straight to PM, instead. He corrected the over spray (luckily, it did not get onto the main artwork) and he was the one who told me that the paint used was non water based. I will not recommend her or her restorer to ANYONE. As this was the first piece i ever had backed ..the experience with her and her outfit was not what i paid for. Her only comment to me was that i never brought it back to her so she could see and correct the mistake, and i was not going to get ANY kind of refund. Like i would trust to leave it with them a second time. Talk about lame ass customer service. They do incorrect work to a rare piece, use the wrong paint that cant be removed and I'm the guy in the wrong. Go figure. Jeff On Dec 5, 2009, at 9:37 AM, Sean Linkenback wrote: Kind of reminds me of when I outed Debi Jacobson for not refunding customers when she sold a Universal fake and was roundly blasted by others for not giving her a chance. My understanding is that now two months later and having had the fake in hand for a majority of that time, she is still refusing to refund. Obviously she doesn't have the same moral compass or sense of customer responsibility of a Bruce or other sellers who promptly accepted responsibility when they discovered they had sold a fake. Makes me glad I don't do business with her. Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content. Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
