*Here are ten of the "praise" e-mails we have received over the past few
weeks (we get e-mails like this almost every day!): *
1) "Hey Phil, Bruce, Angie and the rest of the eMoviePoster.com team. I just
used your new PayPal express check out. What a great service! It combines
open orders, calculates totals and combined shipping. It's really easy and a
great service. It's always a pleasure to deal with eMoviePoster.com!"
*RESPONSE FROM BRUCE:* Thanks for your kind words! We're glad
everything worked so smoothly. We will continue to work to make our checkout
easier for all of our U.S. customers, and soon we will be implementing a
version for our non-U.S. customers (which is far more complicated, due to
the widely varied shipping costs). If you ever have any suggestions about or
problems with our checkout, please let us know so we can get working on
them!
2) "I just received my latest order and there is no way in which I can heap
enough praise on you for your absolutely 'over the top' packaging. Nobody
does it better...anywhere...with anything. You have, and always will have,
my thanks for your super-professionalism... in all things...in all ways."
*RESPONSE FROM BRUCE: *Wow! Thanks so much for your overwhelming
praise! I'll pass along your very kind comments to our shipping and
invoicing departments.
3) "I purchased several of your 'Fixed Price' posters, and one had a
significant defect, unlike the image and description you had online. You
responded immediately when I told you and you told me you would send a
replacement and that I could keep the damaged poster. Thanks for the speedy
replacement. It arrived here safe and sound yesterday. It is always a
pleasure doing business with all of you at eMoviePoster.com. Thanks to all
involved."
*RESPONSE FROM BRUCE: *You have experienced the greatest single
difference between *OUR* auctions and those of almost all other major
auctioneers! It is not that they make lots of mistakes and we never do, but
that on the rare occasions where we *DO* make a mistake (which is
*ALWAYS*an honest error, because we
*NEVER* deceive anyone we deal with in any way), *WE DO ALL WE CAN TO MAKE
IT RIGHT*, and we take quick immediate action, as we did in this case
(unlike those other auctions which basically have a "don't bother us"
customer service policy!).
4) "Dear eMoviePoster team: I recently won a couple of posters I've been
after for a couple of years in your weekly auctions. I received them in the
mail early last week. I just wanted to give you guys some feedback that your
service was first class, packaging was brilliant and the website is the best
going round. A huge thank you! Being a movie poster collector for about 20
years its fantastic to know about what you have to offer for collectors
around the world. Thanks again and look forward to your weekly auctions.
Regards from an Australian collector"
*RESPONSE FROM BRUCE: *Thanks so much! We sell over 40% of our items
out of the U.S., and we make sure that all our customers are well taken care
of every step of the way!
5) "Bruce, I purchased some pressbooks from you, and I discovered that two
of them had distracting pencil and crayon marks inside. I e-mailed to let
you know that I would not have bid nearly as high had I know of these
defects, and you replied that you could not take the time to closely examine
every page of every inexpensive pressbook due to time restraints, but that
you would drastically lower the price on each and take the loss yourself,
and you also offered to send me 19 full-color books as an apology.
I completely understand the reason this wasn't caught (and it hasn't
put me off you, or your grading system, or bidding in your auctions) and I
appreciate your offer to rectify the situation, which is quite fair and this
is further proof that customer satisfaction is your hallmark. My thanks for
addressing this as quickly and completely. Your offer is extremely generous,
and I humbly accept the greatly reduced prices. Thank you.
But in regards to your offer of 19 free books, I have to tell you that
as much as I enjoy your books (the quality of which is spectacular) my
hoarding tendencies are getting the better of me and I'm starting to live
like those women in Grey Gardens! So I hope you understand and know that I
am extremely grateful for the gesture. Again, my deepest thanks."
*RESPONSE FROM BRUCE:* Thanks for being so understanding (and giving us
such high praise) even though the problem was entirely our fault (but of
course we did respond quickly and did all we could to "make it right").
6) "The two posters I won and the bonus book arrived today. Thanks as
always. It has been a perfect transaction from the start to the finish. We
appreciate all of you at eMoviePoster.com and wish all of you the best.
Thanks and have a great week!"
*RESPONSE FROM BRUCE: *Thanks for your kind words. We're glad to hear
you are pleased with this purchase. I'll be sure to pass along your good
wishes to everyone here.
7) "I just wanted to say that my package arrived today. The lobby card is
absolutely beautiful and in a perfect state of preservation. I have not seen
anything like your packing for making sure that the item would arrive
safely! That cartoon "*Bruce of the
Apes<http://www.emovieposter.com/comic_archive.php?id=10>
*" was right: no mail service could do anything against this!"
*RESPONSE FROM BRUCE: *Thanks for the high praise! For those of you who
don't know what cartoon this member is referring to, know that you can read
all ten of the cartoons we commissioned at *
http://www.emovieposter.com/comic_archive.php
*8) "I wanted to compliment you on your site. Excellent/accurate reviews of
the items auctioned and the packaging is always superb. The staff is always
very enjoyable to converse and work with also. I have and would recommend
your site and services to anyone. It's not often that you are able to locate
an establishment one can place their trust in without any worries."
*RESPONSE FROM BRUCE: *Thanks for your very kind words! We have a lot
of talented people here who make every aspect of buying from us be as smooth
and enjoyable as possible. I know they're all doing a great job, and I am
glad to see their efforts are recognized.
9) "I received the poster I won in your auctions and I must say your people
in the packaging department are doing a bang up job! *GIVE THEM ALL A PAY
RAISE!*
If only there were more people who took the time and could pack half as good
as your people. I am very impressed!"
*RESPONSE FROM BRUCE: *Thank you very much. As anyone who buys through
the mail knows (and especially those who buy from other auction houses),
packing is the most uncertain part of every purchase, and packing at most
places ranges from mediocre to horrendous.
We have spent many years experimenting with the absolute best ways to
pack items, and we use the highest quality packing supplies (custom made for
us), and we are certainly very glad to know all these extra efforts on our
part are appreciated.
10) "I just received the item I purchased and was very surprised to receive
a great looking tee shirt inside. Thank you again for all you do there!"
*RESPONSE FROM BRUCE: *Thanks for the kind words. We give a similar
t-shirt (but with a different image, of course) in every one of our
"mini/major" auctions, even if you only purchase one $1 item, so you might
look out for those in the future (we have two more scheduled for the rest of
2010).
Visit the MoPo Mailing List Web Site at www.filmfan.com
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